Netflix (Audio Descriptions)

Discussion in 'AnyStream' started by kuhnglobal1, Jun 25, 2021.

  1. RedFox 1

    RedFox 1 Super Moderator

    I am trying to help, not pass the issue on to something else, as a matter of fact, I resent your implying that I would do such a thing. I cannot reproduce the issue, I helped many people in this thread that were having the same issue, if you do not want my help, just say so and I will leave you alone. I was trying to add a workaround that would help you until the issue is fixed. Sorry, I tried. It's a known issue, wait for the next release, have a nice day. If I cannot reproduce your problem, I really can only add what I think may help you, if you resent that then so be it.
     
    Last edited: Jun 29, 2021
    whatever_gong82 likes this.
  2. Mollenoh

    Mollenoh Well-Known Member

    Today I downloaded the movie Hugo by Martin Scorsese from Netflix, and I got the Visually Impaired Audio Descriptive soundtrack instead of the normal one. I tried it a second time, unchecking the "American English (descriptive)" subtitles, but that didn't help. I got the same incorrect soundtrack once more.

    On a fluke, a couple of hours later, I tried the download a third time without changing anything, and this time - lo and behold - I got the correct soundtrack! I really didn't expect a third attempt to make any difference, but it did! So the fault appears a bit at random, it seems.

    Logs attached. #1 and #2 are from the incorrect downloads, #3 is from the third attempt which went well.
     

    Attached Files:

    whatever_gong82 likes this.
  3. Ch3vr0n

    Ch3vr0n Translator NL

    Known problem. Some audio tracks are being mislabelled. Should be fixed in the next release.
     
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  4. mcewinter

    mcewinter Member

    Can confirm that removing subtitles also removes descriptive audio.
     
  5. RedFox 1

    RedFox 1 Super Moderator

    Correct.
     
  6. mcewinter

    mcewinter Member

    I appreciate your input. After all, I came here seeking an answer to the issue and you provided one.
     
    RedFox 1 likes this.
  7. RedFox 1

    RedFox 1 Super Moderator

    Its not perfect but it works. Thanks for your kind words.
     
  8. corezon

    corezon New Member

    Not always, as noted by myself and others in this very thread. Issue is random. As sometimes downloading results in no issues. Turning off subtitles still results in the descriptive audio track sometimes.
     
    mcewinter likes this.
  9. mcewinter

    mcewinter Member

    Well. Upon re-obtaining ep3 with subtitles toggled off the download populated the descriptive audio track. Ugh
     

    Attached Files:

  10. RedFox 1

    RedFox 1 Super Moderator

    It is a known issue, in the meantime, people can try my workaround or they don't have to if they choose to do nothing but wait. It does not affect everyone, you are just the unlucky ones for some reason unknown to me. Thank you for providing the logfiles and please be patient, an update should be coming soon.
     
  11. ZeroSugar

    ZeroSugar Member

    Having the same issue and tried d/l w/o subs but still getting the descriptive audio. Hope they get a fix for this soon. There is no telling how many items I have with this problem that I won't discover until I get around to watching.:sick:
     
  12. gbstreamer

    gbstreamer Active Member

    I believe this was fixed in 1.1.5.3 beta and definitely by 1.1.5.5 beta (which I've been using since it released).
     
  13. ZeroSugar

    ZeroSugar Member

    I might be clueless but where do you get the betas?
     
  14. Electron003

    Electron003 Well-Known Member