RedFox 1
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Uncheck that and try again please. So you want subtitles? The box you checked is for subtitles.Because it is the only available option for English (?)
Uncheck that and try again please. So you want subtitles? The box you checked is for subtitles.Because it is the only available option for English (?)
Uncheck that and try again please.
Anytime, thats why I am here. Your issue is solved correctly? I will bet the others that are having an issue are also missing something. The devs are having issues reproducing these issues. LOLOh wow, didn't expect that to work..... Logic told me that I won't get any sound when not selecting anything, but now I actually get the English sound track.
Thanks Red 1 - appreciate your suggestion
Anytime, thats why I am here. Your issue is solved correctly? I will bet the others that are having an issue are also missing something. The devs are having issues reproducing these issues. LOL
No, the subtitle box should not affect the sound at all. But it may trigger something in a software player, not 100% positive, but subtitles are just words on the bottom of the film.
I am always here for you, dont hesitate to PM me if you have an issue, but I have to answer on the forum, or else I would have 20 people PMing me . I am always around, at my age its a blessing to help people. You should never have anything checked in the subtitle section for audio. Only if you want subtitles.Yes, that's what I thought, but interestingly it seems that selecting subtitles DOES affect the audio track.
Out of curiosity I just downloaded Love Death & Robots S2E2 again with a random subtitle track selected (German) and I again get the descriptive Audio.
Just guessing here - since there is no audio option for "descriptive audio" it seems when selecting a subtitle for certain movies/shows it must trigger the download of a stream where the descriptive audio is already embedded. You should never have to check anything in the subtitle field for audio.
View attachment 58402
Thanks again for your help Red 1 - I have to pay attention to this, but I can live with this workaround of no subs
You should actually start your own thread, but just for now leave a logfile here please. It was no coincidenceI have found the problem hit-n-miss with some series. Half of season 1 of Chronicles of Frankenstein downloaded with descriptive audio and half with normal. At no time did I have any subtitle box checked for any of the episodes. I burned through 10-12 tokens trying to download different bit rates / formats for the episodes that had descriptive audio and eventually got normal audio for each of them (10-12 tokens to get 3 episodes ). I posted about this last week (with a log file) and it sounded like a confirmed known issue that is already fixed in a yet-to-be-released build. I suspect it was a happy coincidence that unchecking the subtitle box worked for Pegasus.
Do not check the subtitle box unless you want sub titles, if you have it checked, open and close the program after unchecking the subtitle box. It will work, if its the same issue. I hope you left a logfile.RedFox 1, I too have experienced the same issue using NF. I noticed this started happening about a week or so ago. But when you select the stereo option it plays fine without the descriptive issue. But when select the 5.1 options you get the descriptive voice. Just sharing what I have experienced.
Thank you, this helps a lot, and please have faith, a new version is coming soon, these logfiles show your problem, so they are important. The Devs are working day and night to give you all the best software for your generous purchase of the software, Thank you.Here Is what I selected and did not select subtitles.
Why did you put a check box in American English Discriptive? I have absolutely no issues in Netflix with any of those titles. Ozark is my fav show and the others I tested are fine. You should all leave logfiles.
Thank you, this helps a lot, and please have faith, a new version is coming soon, these logfiles show your problem, so they are important. The Devs are working day and night to give you all the best software for your generous purchase of the software, Thank you.
I am not acknowledging that at all, I use Netflix every day and I don’t have one bit of an issue, I think user error plays a big part here. I am sorry that you are having issues But the majority of people are using Netflix just fine. Have you left a log file so the developers can see what your issue is, if you haven’t please do.So you are acknowledging that this is an issue? Because I can't download any Netflix shows without getting descriptive audio. It's basically rendered the Netflix tab completely unusable...
I am not acknowledging that at all, I use Netflix every day and I don’t have one bit of an issue, I think user error plays a big part here. I am sorry that you are having issues But the majority of people are using Netflix just fine. Have you left a log file so the developers can see what your issue is, if you haven’t please do.
Thank you for the log file, I have no issues and many others don’t either but if you have an issue and the developers see what it is I am sure they will fix it. Very sorry to hear you are having issues
I understand exactly what you’re saying, and most times that is caused by not having the correct audio settings in your software player , but it may be is that your problem is different I am not in front of your computer so I cannot see what is going on, so please have some patience and I am sure it will get resolved . I cannot personally reproduce your problem, maybe the developers can with the help of your log file. Have a blessed day,