Incorrect password for Netflix

Discussion in 'AnyStream' started by Richard Wolford, Sep 25, 2020.

  1. Free Lancer

    Free Lancer Active Member

    Changing the region did not solve the problem for me.

    But finally I got it working. ;-)

    What I did:
    - Set the correct region for my location
    - Exited from the AnyStream application
    - Deleted the following Windows directories:
    c:\Users\<your user name>\AppData\Local\RedFox\AnyStream\cache
    c:\Users\<your user name>\AppData\Local\RedFox\AnyStream\QtWebEngine
    - Started AnyStream
    - Voila...login to Netflix worked

    Hopefully this might work for some of you as well.
    Good luck.
     
  2. Ch3vr0n

    Ch3vr0n Translator NL

    You made me curious with that
    That command doesn't work on "start > run > host ..." on windows 10 x64 (host is not recognised...)
     
  3. Free Lancer

    Free Lancer Active Member

    Well, I guess "host" is a UNIX command which is not readily available in Windows.
    You might want to try "ping www.xyz.net" instead.
    It should show you the information you are looking for.
     
  4. aviationsteve

    aviationsteve New Member

    Hi!

    I tried a lot of the tips and hints, listed to get the Netflix-trouble done.

    Sadly, nothing made it possible for me, to get access via AnyStream.

    I hope that it will be up again working soon.

    Steve
     
  5. lightheat

    lightheat Member

    Thanks for the tip, @Free Lancer. Unfortunately, it did not work for me.

    I also tried VPN'ing to France. At first I got this message, regardless of the region AnyStream was configured to use:
    > An error has occurred while attempting to connect to Netflix. Please try again and contact support if the error persists.

    I then cleared AnyStream's local AppData per @Free Lancer's suggestion, which just brought me back to the incorrect password error.

    The Amazon page still loads OK.
     
  6. Sawney

    Sawney Member

    Tried 32-bit and 64-bit versions, tried VPN to several locations, tried changing region in AnyStream, and nothing works.
     
  7. Cdilly

    Cdilly Member

    Not sure this has anything to do with it but after I put my info in the login
    hit enter I get the same result but I noticed the login box jumped to the right.
    video below.
     

    Attached Files:

  8. Prospere

    Prospere RedFox Development Team

    We are very unpleased to know that you are all experiencing problems getting to Netflix with our software, but we are unable to help without log files as we are unable to reproduce the problem locally.
     
    Aeneas72 likes this.
  9. lightheat

    lightheat Member

    @Prospere Sorry about that. Here you go:

    EDIT: Attached the logfile.
     

    Attached Files:

    Last edited: Sep 28, 2020
  10. Cdilly

    Cdilly Member

    Log Attached.

    upload_2020-9-28_16-28-41.png
     

    Attached Files:

  11. Aceso

    Aceso Well-Known Member

    I tried looking in that directory and all I can get to is "..\AppData\Local\RedFox\" after that it is empty. No AnyStream folders, nothing.
     
  12. Prospere

    Prospere RedFox Development Team

    Those folders are mostly for Amazon. The Netflix part hardly ever touches them.

    @lightheat @Cdilly Just to put it all together, when using AnyStream:

    Do you use any VPN?
    Do you use RDP?
    Is AnyStream's region setting reflecting your geographical position?
    Do you have another region set with Netflix?
    Are you using 32-bit or 64-bit of AnyStream?
    OS (version/bits) - will add this to the logging component, but for now I need you to reply to this.
     
  13. lightheat

    lightheat Member

    Do you use any VPN?
    I've tried it with VPN disconnected and connected. Disconnected, I get the password error. Connected, I get "An error has occurred while attempting to connect to Netflix. Please try again and contact support if the error persists" until I clear the contents of Local AppData for the app. The servers for the VPN I use have been identified by Netflix (i.e. when it's on, Netflix knows I'm using a VPN).

    Do you use RDP?
    Assuming you're asking if I tried to use AnyStream through RDP, no. Running it on bare metal. I did have RDP running alongside it today. I did not yesterday. Same outcome either way.

    Is AnyStream's region setting reflecting your geographical position?
    I set it to United States, which is accurate.

    Do you have another region set with Netflix?
    No

    Are you using 32-bit or 64-bit of AnyStream?
    64-bit

    OS (version/bits) - will add this to the logging component, but for now I need you to reply to this.
    Windows 10 Pro 1909 OS Build 18363.1082 64-bit
     
  14. Cdilly

    Cdilly Member

    Do you use any VPN? No
    Do you use RDP? No
    Is AnyStream's region setting reflecting your geographical position? Yes, US
    Do you have another region set with Netflix? No
    Are you using 32-bit or 64-bit of AnyStream? 64 Bit
    OS (version/bits) - will add this to the logging component, but for now I need you to reply to this.

    Win 10/64bit

    upload_2020-9-28_21-20-6.png
     
  15. Prospere

    Prospere RedFox Development Team

    Thank you very much for this information!

    @lightheat The second error message (the one you get with VPN connected) means that AnyStream is not able to reach Netflix at all.

    The rest, however, seems to be a purely AnyStream problem. We are about to release an update any minute, and I would truly appreciate if you try to login with an updated version and upload the logs again (I have added more logging to the Netflix login procedure).
     
  16. towboat

    towboat Active Member

    Here are the logs for the newest version. Still cannot login. Tried: typing manually, copy-pasting, encoding the text differently (ansi, utf-16...), using a VPN, switching the region in settings, dropping in the cookies file from a browser I'm logged in at

    Edit: log is from a program instance with a single login attempt. I was restarting the app before trying every new method.
     

    Attached Files:

  17. Ch3vr0n

    Ch3vr0n Translator NL

    I attempted to reproduce this (which i was very hesitant to do, if i couldn't log back in i'd be screwed) using the latest beta. I signed out on both sides, and was able to log back in from belgium just fine.

    Amazon > logout > log in using account details > "failed" but asked to sign in again with captcha (not unusual, did that the very first time too) > Login succesful
    Netflix > logout > enter account details > logged in immediately. I know it won't help you users with problems much, but maybe it'll help the devs to narrow things down a little. I attached my logfile for just the logout/login part.
     

    Attached Files:

  18. Aceso

    Aceso Well-Known Member

    Out of curiosity where were you able to find the 1.0.1.1 version? The site on my end is only showing 1.0.1.0 and I don't see an update option in the program.
     
  19. Ch3vr0n

    Ch3vr0n Translator NL

    Beta versions like 1011 are always at the very top of a forum section.
     
    Aeneas72 likes this.
  20. Cdilly

    Cdilly Member

    Tried the Beta, still can't login to Netflix

    Log attached
     

    Attached Files: