• AnyStream is having some DRM issues currently, Netflix is not available in HD for the time being.
    Situations like this will always happen with AnyStream: streaming providers are continuously improving their countermeasures while we try to catch up, it's an ongoing cat-and-mouse game. Please be patient and don't flood our support or forum with requests, we are working on it 24/7 to get it resolved. Thank you.

Incorrect password for Netflix

Changing the region did not solve the problem for me.

But finally I got it working. ;-)

What I did:
- Set the correct region for my location
- Exited from the AnyStream application
- Deleted the following Windows directories:
c:\Users\<your user name>\AppData\Local\RedFox\AnyStream\cache
c:\Users\<your user name>\AppData\Local\RedFox\AnyStream\QtWebEngine
- Started AnyStream
- Voila...login to Netflix worked

Hopefully this might work for some of you as well.
Good luck.
 
You made me curious with that
Prospere said:
run
Code: 
host www.netflix.com
and you will be surprised.
Click to expand...

That command doesn't work on "start > run > host ..." on windows 10 x64 (host is not recognised...)
 
Ch3vr0n said:
That command doesn't work on "start > run > host ..." on windows 10 x64 (host is not recognised...)
Click to expand...

Well, I guess "host" is a UNIX command which is not readily available in Windows.
You might want to try "ping www.xyz.net" instead.
It should show you the information you are looking for.
 
Hi!

I tried a lot of the tips and hints, listed to get the Netflix-trouble done.

Sadly, nothing made it possible for me, to get access via AnyStream.

I hope that it will be up again working soon.

Steve
 
Thanks for the tip, @Free Lancer. Unfortunately, it did not work for me.

I also tried VPN'ing to France. At first I got this message, regardless of the region AnyStream was configured to use:
> An error has occurred while attempting to connect to Netflix. Please try again and contact support if the error persists.

I then cleared AnyStream's local AppData per @Free Lancer's suggestion, which just brought me back to the incorrect password error.

The Amazon page still loads OK.
 
Tried 32-bit and 64-bit versions, tried VPN to several locations, tried changing region in AnyStream, and nothing works.
 
Not sure this has anything to do with it but after I put my info in the login
hit enter I get the same result but I noticed the login box jumped to the right.
video below.
 

Attachments

  • Login Box.mp4
    278.5 KB · Views: 13
We are very unpleased to know that you are all experiencing problems getting to Netflix with our software, but we are unable to help without log files as we are unable to reproduce the problem locally.
 
@Prospere Sorry about that. Here you go:

00:00:00.000 - [Notice] Start logging at Mon Sep 28 16:46:19 2020 GMT
00:00:00.019 - [Notice] Failed to load Netflix cache. The user is not logged in.
00:00:00.019 - [Notice] Connecting to Netflix
00:00:00.021 - [Debug] Netflix panel loaded.
00:00:00.021 - [Debug] Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36
00:00:00.067 - [Debug] License confirmed.
00:00:00.067 - [Notice] AnyStream version 1.0.1.0
00:00:00.067 - [Warning] Unexpected HTTP response code : 0
00:00:04.225 - [Debug] Vendor selector panel loaded.
00:00:05.706 - [Notice] Start logging at Mon Sep 28 16:46:24 2020 GMT
00:00:05.750 - [Debug] Amazon/Primevideo panel loaded.
00:00:05.751 - [Debug] Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36
00:00:06.253 - [Debug] QWE:event : documentLoadStarted. URL: https://www.amazon.com/av
00:00:07.037 - [Notice] Failed to load Netflix cache. The user is not logged in.
00:00:07.038 - [Notice] Connecting to Netflix
00:00:07.038 - [Debug] Netflix panel loaded.
00:00:07.039 - [Warning] Unexpected HTTP response code : 0
00:00:10.997 - [Debug] Vendor selector panel loaded.
00:00:18.415 - [Notice] Start logging at Mon Sep 28 16:46:37 2020 GMT
00:00:18.425 - [Notice] Failed to load Netflix cache. The user is not logged in.
00:00:18.425 - [Notice] Connecting to Netflix
00:00:18.425 - [Debug] Netflix panel loaded.
00:00:18.425 - [Debug] Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36
00:00:18.446 - [Warning] Unexpected HTTP response code : 0
00:01:40.572 - [Debug] Vendor selector panel loaded.
00:01:46.457 - [Notice] Start logging at Mon Sep 28 16:48:05 2020 GMT
00:01:46.464 - [Notice] Failed to load Netflix cache. The user is not logged in.
00:01:46.464 - [Notice] Connecting to Netflix
00:01:46.479 - [Debug] Netflix panel loaded.
00:01:46.479 - [Debug] Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36
00:01:47.593 - [Notice] The user is not logged in.
00:01:47.594 - [Warning] Netflix login required.
00:02:02.809 - [Debug] Sending login request to Netflix.
00:02:03.328 - [Notice] The user is not logged in.
00:02:03.328 - [Warning] Netflix login required.
00:02:03.329 - [Notice] Netflix reports: Incorrect password.
03:33:17.648 - [Debug] Sending login request to Netflix.
03:33:18.516 - [Notice] The user is not logged in.
03:33:18.516 - [Warning] Netflix login required.
03:33:18.518 - [Notice] Netflix reports: Incorrect password.
03:34:01.395 - [Debug] Sending login request to Netflix.
03:34:01.682 - [Notice] The user is not logged in.
03:34:01.683 - [Warning] Netflix login required.
03:34:01.684 - [Notice] Netflix reports: Incorrect password.
Click to expand...

EDIT: Attached the logfile.
 

Attachments

  • AnyStream_1.0.1.0.astlog
    1.3 KB · Views: 3
Last edited:
Free Lancer said:
Changing the region did not solve the problem for me.

But finally I got it working. ;-)

What I did:
- Set the correct region for my location
- Exited from the AnyStream application
- Deleted the following Windows directories:
c:\Users\<your user name>\AppData\Local\RedFox\AnyStream\cache
c:\Users\<your user name>\AppData\Local\RedFox\AnyStream\QtWebEngine
- Started AnyStream
- Voila...login to Netflix worked

Hopefully this might work for some of you as well.
Good luck.
Click to expand...

I tried looking in that directory and all I can get to is "..\AppData\Local\RedFox\" after that it is empty. No AnyStream folders, nothing.
 
Aceso said:
I tried looking in that directory and all I can get to is "..\AppData\Local\RedFox\" after that it is empty. No AnyStream folders, nothing.
Click to expand...
Those folders are mostly for Amazon. The Netflix part hardly ever touches them.

@lightheat @Cdilly Just to put it all together, when using AnyStream:

Do you use any VPN?
Do you use RDP?
Is AnyStream's region setting reflecting your geographical position?
Do you have another region set with Netflix?
Are you using 32-bit or 64-bit of AnyStream?
OS (version/bits) - will add this to the logging component, but for now I need you to reply to this.
 
Do you use any VPN?
I've tried it with VPN disconnected and connected. Disconnected, I get the password error. Connected, I get "An error has occurred while attempting to connect to Netflix. Please try again and contact support if the error persists" until I clear the contents of Local AppData for the app. The servers for the VPN I use have been identified by Netflix (i.e. when it's on, Netflix knows I'm using a VPN).

Do you use RDP?
Assuming you're asking if I tried to use AnyStream through RDP, no. Running it on bare metal. I did have RDP running alongside it today. I did not yesterday. Same outcome either way.

Is AnyStream's region setting reflecting your geographical position?
I set it to United States, which is accurate.

Do you have another region set with Netflix?
No

Are you using 32-bit or 64-bit of AnyStream?
64-bit

OS (version/bits) - will add this to the logging component, but for now I need you to reply to this.
Windows 10 Pro 1909 OS Build 18363.1082 64-bit
 
Do you use any VPN? No
Do you use RDP? No
Is AnyStream's region setting reflecting your geographical position? Yes, US
Do you have another region set with Netflix? No
Are you using 32-bit or 64-bit of AnyStream? 64 Bit
OS (version/bits) - will add this to the logging component, but for now I need you to reply to this.

Win 10/64bit

upload_2020-9-28_21-20-6.png
 
Thank you very much for this information!

@lightheat The second error message (the one you get with VPN connected) means that AnyStream is not able to reach Netflix at all.

The rest, however, seems to be a purely AnyStream problem. We are about to release an update any minute, and I would truly appreciate if you try to login with an updated version and upload the logs again (I have added more logging to the Netflix login procedure).
 
Here are the logs for the newest version. Still cannot login. Tried: typing manually, copy-pasting, encoding the text differently (ansi, utf-16...), using a VPN, switching the region in settings, dropping in the cookies file from a browser I'm logged in at

Edit: log is from a program instance with a single login attempt. I was restarting the app before trying every new method.
 

Attachments

  • AnyStream_1.0.1.1.astlog
    1.1 KB · Views: 3
I attempted to reproduce this (which i was very hesitant to do, if i couldn't log back in i'd be screwed) using the latest beta. I signed out on both sides, and was able to log back in from belgium just fine.

Amazon > logout > log in using account details > "failed" but asked to sign in again with captcha (not unusual, did that the very first time too) > Login succesful
Netflix > logout > enter account details > logged in immediately. I know it won't help you users with problems much, but maybe it'll help the devs to narrow things down a little. I attached my logfile for just the logout/login part.
 

Attachments

  • AnyStream_1.0.1.1.astlog
    1.9 KB · Views: 1
towboat said:
Here are the logs for the newest version. Still cannot login. Tried: typing manually, copy-pasting, encoding the text differently (ansi, utf-16...), using a VPN, switching the region in settings, dropping in the cookies file from a browser I'm logged in at

Edit: log is from a program instance with a single login attempt. I was restarting the app before trying every new method.
Click to expand...

Out of curiosity where were you able to find the 1.0.1.1 version? The site on my end is only showing 1.0.1.0 and I don't see an update option in the program.
 
Beta versions like 1011 are always at the very top of a forum section.
 
Tried the Beta, still can't login to Netflix

Log attached
 

Attachments

  • AnyStream_1.0.1.1.astlog
    1.2 KB · Views: 3
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