Connecting to site

Discussion in 'General Chat' started by Kenneth Gregory, Dec 2, 2016.

  1. I have windows 8.1 and since the update last month I can no longer connect to the Redfox site so I can't get updates, any help would be appreciated
  2. Clams

    Clams Well-Known Member

    Please make and attach an AnyDVD logfile. Use any old disk.
    Also - where are you located?
  3. I don't know what good a log file would do since it's more than likely protocall or windows issue. I am in Bellville texas I use Exeede satellite for my internet connection
  4. Ch3vr0n

    Ch3vr0n Translator NL

    No logfile: we can't help you.
  5. RedFox 1

    RedFox 1 Super Moderator

    What version of AnyDVDHD are you using?
  6. Clams

    Clams Well-Known Member

    Can you download an update straight form this board?? (see top thread)

  7. RedFox hash bin 16-20-28
  8. Ch3vr0n

    Ch3vr0n Translator NL

    Please try to recreate the logfile. The ones you attached in your duplicate topic were corrupt and could not be opened. That said, it must be something local to your system and/or ISP
  9. I looked at the top 3 threads of both post I see nowhere to get updates
  10. Ch3vr0n

    Ch3vr0n Translator NL

  11. Ch3vr0n

    Ch3vr0n Translator NL

    Then it's definitely something on your PC (a firewall?) or an DNS routing issue (at ISP level) that is blocking access to the main site. If you have a lifetime license, it's not such a big deal as all downloads are hosted in the "sandbox". It's only when you need to renew a license you'll have issues since you need to access the main website for that. Either way, there is little redfox can do.

    I'm now moving this to a more appropriate section. This is not an anydvd issue itself and as such does not belong in the AnyDVD HD (DVD issues) section.

    Please read:

    especially post 2 (by Ivan) and do as it asks! Especially the PM part. Do NOT post them public or they will be removed.

    you are however not alone in the issue. Here's another topic
  12. mmdavis

    mmdavis Well-Known Member

    There are two people with the same problem, and you both are using Exede Satellite. I would check with them as that is too coincidental.
  13. I checked with Exede internet spent an hour on the phone talked with 3 different people.. From their call center on the west coast they were able to connect to the Redfox site, they analyzed my modem twice had me reset all internet options and finally told me that they would call me back Monday and have a senior tech find out what the problem is---- More to come Monday
    nebostrangla likes this.
  14. Ch3vr0n

    Ch3vr0n Translator NL

    well at least we're getting somewhere. Now it's been established that it's neither your pc nor YOUR modems, but definitely on their end :) It's something
  15. Ivan

    Ivan Admin Staff Member

    Other users are facing the same problem with Excede and it's definitely a problem with their routing (or with your Excede router at home).

    Just download the current beta (for now):
    nebostrangla likes this.
  16. Ivan

    Ivan Admin Staff Member

    Here a workaround. Even a very safe workaround:

    Tor is an anonymising network (you should use anyhow whenever you can), so nobody can track you. Since Tor Browser will route you through Tor network, you should override the messed up routing of Exede.

    More info about Tor:

    Google and certain websites (behind Cloudflare) might give you a hard time asking you to resolve useless captchas when surfing with Tor.
    Last edited: Dec 12, 2016
    nebostrangla likes this.
  17. wdavis

    wdavis Member

    Tor worked thanks. What is the link to the sandbox?
  18. Ch3vr0n

    Ch3vr0n Translator NL

    You can find anydvd setup links the same place they always are. First sticky in one of the anydvd hd forum sections.
  19. Ivan

    Ivan Admin Staff Member

    A few hours ago, AnyDVD has been released:

    Sandbox is here: - but you won't find any links to downloads. The sandbox is (surprise, surprise...) just a sandbox. Only for temporary beta versions before they get released.