Welp sent them my screenshot and spoke with my rep. He said they will let me know the "situation" by the end of tonight or by tomorrow..
Crap!
FYI, Support number is 888-226-6030
FYII, usually you need a support number for phone support ($30 charge). However, if you choose option 3 (more info) and then choose option 9, you will eventually reach a support rep. When they ask for your number, explain this is a "customer support" issue and not tech support and tell them about the activation problem. They should then help you determine the problem.
Thx for the info!:rock::rock: