Apparently so, as my quest has come to an unfortunate end. I just received this email:
Dear Gary Ingram,
Sorry. We cannot recover lost Slysoft licenses.
Kind regards,
John
Your RedFox Support Team
--
The RedFox Project
https://www.redfox.bz/
07/11/2017 22:35 - Gary Ingram wrote:
During a recent computer replacement, I lost my CloneDVD license key. I purchased
it in conjunction with AnyDVD as a combo offer back in 2010 (I think). I was
looking to have the key sent to me again, and have included the serial number
associated with the software which I did have on-hand. I have contacted ElbySoft
and Avangate, but neither could locate it in their systems. I’m hoping I have
better luck with you.
Thank you for your assistance.
Sincerely,
Gary Ingram
Sadly, this will mark the termination of my seven-year usage of CloneDVD. Without the license key, the software will be useless in 18 days. I’ve loved it for its simplicity and excellent results. I hate to let it go.
That being said, I hope that RedFox and ElbySoft can preserve their licensing databases in the event that one or both companies is shut down as was the case with SlySoft awhile back. This will prevent confusion of this nature going forward. However, I admit I’m hardly blameless in this matter. I should’ve preserved my license keys via email, the cloud, or an external source. That’s on me.
Thanks for your help!