Errors While Retrieving Information About Items Available

Discussion in 'AnyStream' started by SAF, Jun 22, 2021.

  1. SAF

    SAF Well-Known Member

    I'm trying to download a Discovery+ TV Series called "Love it or List it" that I purchased through AP. When I open up any season in AS 1.1.5.2, I get an error window that says "Errors While Retrieving Information About Items Available for Download"

    When I look at the list of downloadable items, all the season episodes are listed, and AS seems to download the Episodes fine but doesn't save it with the TV series name, season and episode number format that I defined in the AS download settings. Just the file's episode name is saved after AS processing.
    I have only downloaded a few of these episode so far..

    Win10Pro 64-bit, no VPN in use. Only use AS for AP downloads.

    Attached is the 1.1.5.2 astlog file.
     

    Attached Files:

  2. RedFox 1

    RedFox 1 Super Moderator

    Please try again and use the green downloadables button to download. Did you refresh the page before downloading so the green downloadables button will show up. If what I have mentioned doesn't help, the developers will surely look at your logfile and find out why you are having an issue. Sorry, you are having an issue. Thanks for the log file.
     
  3. EvilMonkey

    EvilMonkey Well-Known Member

    When all else fails just close the program and open it back up.
     
  4. SAF

    SAF Well-Known Member

    Yes I did all of that. Sorry that I didn't mention it. Thanks for your help
     
    RedFox 1 likes this.
  5. SAF

    SAF Well-Known Member

    Yes I did that as well. Thanks for your assistance!
     
  6. RedFox 1

    RedFox 1 Super Moderator

    The developers will look at your logfile, thank you for providing it.
     
  7. SAF

    SAF Well-Known Member

    Bought access for 2 months of Discovery+ accouple of days ago on a FireTV stick. Used AS to download 6 seasons of another Discovery+ TV Series without any issues but that was on another identical Windows 10 machine. Thanks
     
  8. EvilMonkey

    EvilMonkey Well-Known Member

    I just tested it and season 17 did not produce the error message but when I selected season 1 it did. Just click okay because you can still click on downloadable videos.
     
  9. RedFox 1

    RedFox 1 Super Moderator

    I am really sorry you are having issues SAF, I hope the developers can fix it asap, thanks again for the logfile.
     
    SAF and whatever_gong82 like this.
  10. SAF

    SAF Well-Known Member

    Your welcome. I'm sure that they will find the answer. Every Episode that I downloaded so far is fine so this problem is not a major issue for me. All I have to do is manually update the Episode file name and I'm good to go..

    Thanks again for all your help.
     
    whatever_gong82 and RedFox 1 like this.
  11. Ch3vr0n

    Ch3vr0n Translator NL

    You can customize the filename template.

    Sent from my Pixel 3 XL using Tapatalk
     
  12. SAF

    SAF Well-Known Member

    I'm sorry if I didn't make that clearer before. I already have a customized filename template that doesn't work for this TV Series because of the error, I presume. I even tried one of the AS "canned" filename templates and they also do not rename the episodes I've downloaded.
     
  13. Ch3vr0n

    Ch3vr0n Translator NL

    What's your template / folder structure and what would you like it to look like?

    Sent from my Pixel 3 XL using Tapatalk
     
  14. SAF

    SAF Well-Known Member

    This is what I'd like it to be:

    "%n/Season %s/%n S%sE%e %t"

    It worked previously on older versions
     
  15. Ch3vr0n

    Ch3vr0n Translator NL

    nothing unusual there. The error in your image above, isn't related to the filename. It's something specific to the titles playlist, which AnyStream needs to download a title.
     
  16. SAF

    SAF Well-Known Member

    Sounds about right but here we are... The customized filename template does not work.. Thanks for your thoughts!
     
  17. SAF

    SAF Well-Known Member

    Okay I went to Season 7 in this TV Series, and there were no AS errors and now the AS episode file naming is working again. Went to Season 8 and back to Seasons 1-6 and got the same AS error went opening these seasons.. :banghead:
    Went back tp Season 7 again and life is good because no errors and file naming works..
     
  18. DannyBoi

    DannyBoi Well-Known Member

    They do because im using them
     
  19. SAF

    SAF Well-Known Member

    Does the customized filename template work for you if you get this error? Just curious. They always work for me otherwise. Haven't seen or hear anything from the AS Devs yet.. Not a big deal. All I do is manually rename the episodes myself. Thanks for your thoughts...
     
  20. DannyBoi

    DannyBoi Well-Known Member

    Yep ill post it soon