Download stucks on halfway

Discussion in 'AnyStream' started by Orfeo123, Jun 2, 2021.

  1. Orfeo123

    Orfeo123 Member

    Hi, I use the latest beta version of Anystream, the system is Windows 10 on Paralles Desktop. Every time I download from AP, it stucks twice, and each time stopped almost 30 minutes to 1 hour, then it continues to download. Does anyone encountered the same problem?
     
  2. RedFox 1

    RedFox 1 Super Moderator

    Yes, if you are referring to 1141, its a known issue.
     
  3. Pete

    Pete Forum Admin Staff Member

    It is?
    Or do you mean the "Amazon not loading up at all"? Because this seems to be a different issue.

    Can you please post a log file?
     
  4. RedFox 1

    RedFox 1 Super Moderator

    OMG, I am wrong again, yes I meant Amazon not loading up at all. When he said it got stuck, I was referring to that, not to the fact that it got stuck in the middle of a download. I just didn't comprehend the whole post, my fault. This member is new. I am going to post how to download a logfile for him.
     
  5. RedFox 1

    RedFox 1 Super Moderator

    Hello again, please look at the GUI, at the top left hand corner you will see FILE. press it, you will see create logfile, create it, then upload it to the forum, thank you.
     
  6. Orfeo123

    Orfeo123 Member

    Hi, please have a check, Thanks!
     

    Attached Files:

    whatever_gong82 and RedFox 1 like this.
  7. RedFox 1

    RedFox 1 Super Moderator

    Great job for a new user. Why did you delete the other 3 above?
     
  8. Orfeo123

    Orfeo123 Member

    I clicked the upload button twice but not found the attachment, so I dragged the file here, as a result I uploaded 3 same files:ROFLMAO:
     
    RedFox 1 likes this.
  9. Prospere

    Prospere RedFox Development Team

    The problem is known. We're investigating.

    That's regarding AnyStream, not logs upload :)
     
  10. Orfeo123

    Orfeo123 Member

    Expecting for fix in future!
     
  11. RedFox 1

    RedFox 1 Super Moderator

    Sometimes it just slows down but it keeps downloading and then towards the end it will speed up, next time give it a chance, because it does look like it has stopped but it hasn’t
     
    Orfeo123 likes this.
  12. Orfeo123

    Orfeo123 Member

    Yes, it doesn't stop,only pauses for some moment.
     
  13. Prospere

    Prospere RedFox Development Team

    @Orfeo123 Is there any specific network setup? VPN, for example?
     
  14. Orfeo123

    Orfeo123 Member

    Yes I'm always using vpn.
     
  15. RedFox 1

    RedFox 1 Super Moderator

    It may be the VPN server you are connected has a very slow connection.
     
  16. Prospere

    Prospere RedFox Development Team

    OK, thanks for the info. We are looking into possible workarounds.
     
  17. DQ

    DQ Well-Known Member

    Prospere, is it possible that AS is sensitive to TCP retransmissions, dropped packets, and the like?

    I have a feeling that some ISPs are throttling some CDN content and using RED or WRED to do it and that the drops are causing AS heartache.

    This is just a guess on my part and this is just me trying to help. I am making no accusations, complaints or claims.

    If this is worthless to you I sincerely apologize.

    Thank you.
     
    RedFox 1 likes this.
  18. Prospere

    Prospere RedFox Development Team

    That may be the issue. Or one of them. Thanks, we're considering this too.
     
  19. RedFox 1

    RedFox 1 Super Moderator

    Nothing you say is worthless, we appreciate you trying to help. ;)
     
    DQ and Orfeo123 like this.
  20. Orfeo123

    Orfeo123 Member

    Maybe it's the issue of VPN server, but other downloading works well. Sometime I reboot the Windows on parallel and MacOS too, AS works fluently for a while, and then it got stuck again time to time.