Another Payment failure - using Visa

Discussion in 'Purchase and License Keys' started by CountryBumkin, Oct 17, 2018.

  1. sikboy1029

    sikboy1029 New Member

    Tried 2 visa and a mastercard, all refused and the banks don't even see the transaction attempt. Wanted to get a lifetime anydvd hd with the discount. Guess I'm out of luck this time.
     
  2. Ivan

    Ivan Admin Staff Member

    @Paul W. H

    Thanks for trying the prefix but with UK we have a general problem where all transactions are getting refused :-(

    We are working on it.
     
    nebostrangla and Evoley like this.
  3. Paul W. H

    Paul W. H Member

    At least I have 7.6.9.5 and it is working for older stuff.

    Keep trying, I have money for you and will the discount price be extended for people like us who are trying to purchase now.
     
  4. imverylame

    imverylame New Member

    I'll try again later today, thanks for digging into it... Anyway to get a trial reset?
     
  5. Ivan

    Ivan Admin Staff Member

    Yep.
     
  6. Ivan

    Ivan Admin Staff Member

    Send me a private message with your trial ID (something like "Txx-xxx")
     
    nebostrangla likes this.
  7. Carl D

    Carl D Member

    Hi, Everyone.

    Just attempted to buy a lifetime licence for AnyDVD HD with my prepaid Visa card. I'm in Perth, Australia and this is a "Load&Go Reloadable" Visa card issued by Australia Post.

    Received the following email reply:

    "Dear Carl D,

    Your card issuing bank has refused our charge. Please, call them and tell them to accept charges from 'xxxxxx.net' (name edited out by me) in United Kingdom. Your card issuer will lift this restriction when you tell them to do so.

    Once your card issuer has white-listed us, go to our website and re-order.

    Sincerely,
    Your RedFox Team"

    I have a Customer Service number on the back of the card which I can call but they probably won't be available until Monday. Is this all I need to do or is this refusal just being caused by the general problem you're having with all transactions being refused with the UK as mentioned by Ivan a few posts back?

    I bought a lifetime licence for CloneBD yesterday with the same card and the transaction went through and I received my key "instantly" (I do realize this is by Elby with a different payment processor). Would really like to be able to purchase AnyDVD HD as well if possible. Thanks, guys.
     
  8. Lukas

    Lukas Well-Known Member

    @Ivan this will have to be repaired by their payment provider saying that perhaps on Monday should be done and everything should be all right
     
  9. Carl D

    Carl D Member

    Thanks Lukas. I'll keep checking in and wait until Ivan sorts things out (thanks Ivan and the rest of the RedFox Team).
     
  10. LeeW_UK

    LeeW_UK New Member

    Hi, I've been trying to purchase a licence since Friday and get the same issue as everyone else. Given teh problems that you are having with payments will you be extending your 20% discount offer which is due to expire tonight? Thanks.
     
  11. Lukas

    Lukas Well-Known Member

    @Ivan I would advocate for those customers who have heard that they are interested in giving them discounts separately or to extend the discounts to all it would be because of the problems I think very fair :) THANK YOU
     
  12. Ivan

    Ivan Admin Staff Member

    Not sure if UK customers will be fixed Monday. However, as soon as these refusal issues are fixed, all customers with a failed purchase will receive an email with a discount voucher. Sorry for all the mess, but payment life is hard for outlaws like we are...

    If your trial expired and your purchase failed, please ask support@redfox.bz for trial reset, sending them an email with your trial ID (Txx-xxx).
     
    Jeff53404 and nebostrangla like this.
  13. Evoley

    Evoley Member

    @Ivan How long will the discount last? I won't be home until Friday this week as I'm taking a mini-vacation. If it lasts until that time I'll gladly buy it.
     
  14. Evoley

    Evoley Member

    @Ivan I seem to have gotten a email saying that my purchase went through.
     
  15. Lukas

    Lukas Well-Known Member

    @Carl D
    is the problem resolved?

    @Evoley this user probably said the purchase
     
  16. Evoley

    Evoley Member

    I had actually gotten a PM from @Ivan. I sort of jumped the gun.
     
  17. Lukas

    Lukas Well-Known Member

    @LeeW_UK the problem seems to be in solution or is already solved @Ivan he could know more
     
  18. Paul W. H

    Paul W. H Member

    I went to try and purchase again (from UK) and saw that the product had reverted back to full price and I do not have a Promotion Code so I did not try.
     
  19. Lukas

    Lukas Well-Known Member

  20. Carl D

    Carl D Member

    Just tried again - same refusal as in my earlier post (its 5:45am Tuesday here). Also noticed the product had reverted to full price but I would have bought it anyway if I'd succeeded with the purchase.