Setting up anything with Elby is impossible. We would be putting them in danger. Ivan will figure this out, thank you for your patience.Hi, Ivan and Lukas.
I did ask the lady that I spoke to yesterday for a detailed explanation for the rejections and from I understood the problem they have is with the actual payment processor you're using in the UK (*******.net) at the moment not accepting chargebacks. They don't have a problem with RedFox itself. I don't think they even knew that the transaction was going to be for RedFox.
I know you guys are trustworthy but unfortunately they said there was no way they could approve the purchase with the Australia Post "Load&Go" Visa prepaid card that I use.
Wish you could do something like set up an arrangement with Elby so people like myself could pay the money to them for an AnyDVD licence and they could forward the payment to you. As I mentioned in an earlier post, I had no problem getting a lifetime licence for CloneBD from Elby with this same Visa card last week (I'm guessing you may have already thought of this but it may be too difficult or impossible to set up).
Any updates on this?
File a support ticket through the main website interface and mention your 6 digit trial number. It'll be like Txx-xxx
You can do that through that same ticket. Payment issues can't be discussed in detail on the forums. At best they'll be able to say, 'yes' or 'no' to fixed.
Do what Ch3vron told you do contact support he can't answer your questions here is a link to support please use it.That's all I want to know, that's all the others want to know. Have Redfox fixed the issues people have had trying to purchase the AnyDVD product? Yes Or No!! I want to buy it but not if I have the same issues outlined above by the others.
I have to say, I'm very put off by the whole idea the way this thread is going. Can't get a simple answer!!
Do what Ch3vron told you do contact support he can't answer your questions here is a link to support please use it.
Besides,..I've scoured many pages on this forum regarding payment issues and sometimes people have emailed support and got NO support and have had to come back here! I miss the old Slysoft days!