Video license creation failure - 1.0.6.1

Discussion in 'AnyStream' started by radiah, Nov 17, 2020.

  1. radiah

    radiah Member

    This just happened to two movies in a row on Amazon. I got a video license creation failure notice. First issue I've ever had with AnyStream! Dump file attached.
    Radiah
     

    Attached Files:

  2. derek dman

    derek dman New Member

  3. SomeRandoDude

    SomeRandoDude New Member

    This started happening to me over night as well. But I'm specifically getting the notices for pay content channels through Amazon, and only episodes like Game of Thrones (HBO) or Star Trek Picard (CBS All Access). I'm not getting the license issue for movies, even if they're provided by HBO through Amazon. Recording a movie from HBO right now, via Amazon.

    But I seem to be completely unable to record any episodic show, if its not directly hosted by Amazon right now.

    [edit]
    To add a bit of additional information, I rebooted my system and tried to record Game of Thrones s2e1 again. I get the same license error. But I can record s1e1. Recorded all of season 1 yesterday.

    Previously recorded Picard from CBS All Access via Amazon but this morning I got the "Video License could not be processed" error. Still getting it.

    Still able to record content hosted directly by Amazon, like Buffy the Vampire Slayer s1e1 which I'm recording right now.
     
    Last edited: Nov 18, 2020
  4. tugger777

    tugger777 Member

    Mission Impossible Season 2 Episodes 1-18 downloaded fine the day prior but today, I tried to download episode 19 and got the message "video license could not be processed" RedFox, are you aware of this problem and are you working to fix it?
     
  5. radiah

    radiah Member

    FWIW, I have not had the issue since the time I reported it. Seems like it may be some gremlin in Amazon's network, rather than anything specific with AnyStream. Maybe their network just gets too overloaded? I enabled the viewing of actions in Anystream and was able to view that it actually got the video license, but then choked waiting for the audio license. This is what made me think it could be congestion at Amazon rather than some problem with AnyStream. Possibly need to wait longer for the license to be authorized?
     
  6. tugger777

    tugger777 Member

    You have raised an interesting possibility. Yesterday, I tried to continue downloading Mission Impossible season 2 episodes 19 and up and kept getting the same message. Finally, I repeatedly closed and reopened the AnyStream software and the third time I opened it, I was able to continue downloading the rest if the episodes without error. Carol Burnette season 6 starting with episode 1 giving me the same video license creation error. However as of the time of that I am entering this reply, I just tried to download Carol Burnette season 6 episode 1 and now AnyStream has crashed and is generating a report. The crash message says "AnyStream encountered an exception and therefore created a file with analysis information at C:\Users\Zeth\AppData\Local\Temp\AnyStream_1.0.6.0_Dump_20201123142328.astdmp". Going to send this in to support for them to analyze.
     
  7. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Attach the dump here.

    Sent from my Pixel 3 XL using Tapatalk
     
  8. tugger777

    tugger777 Member

    Here you go.
     

    Attached Files:

  9. RedFox 1

    RedFox 1 Super Moderator

  10. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    That beta doesn't fix the "audio/video license creation request failed" though.
     
  11. tugger777

    tugger777 Member

    Thank you for the link to the beta, I tried it earlier as suggested by RedFox support. It does not fix the audio/video processing error message, therefore I uninstalled it and reinstalled 1.0.6.0. When a new beta comes out, I will be happy to try it. I am willing to be patient as this is evolving software. The programmers are pretty good at what they do.
     
  12. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    While the beta doesn't fix the license issue, it's still recommended to install the beta, as it fixed a very big issue with 'missing' audio tracks on the Netflix side.

    Sent from my Pixel 3 XL using Tapatalk
     
  13. tugger777

    tugger777 Member

    Thank you, I don't subscribe to Netflix so I didn't notice that issue. However, if I do decide to get Netflix, then I will install 1.0.6.1 but until then, I will wait for the next beta.
     
  14. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    The next beta will include all previous fixes , so that one too.

    Sent from my Pixel 3 XL using Tapatalk
     
  15. tugger777

    tugger777 Member

    Just tried again using 1.0.6.1. Was attempting to download Carol Burnette Season 6 Episode 1. First attempt "video license could not be processed". Closed out the software, reopened the software made another attempt
    then the crash happened. I am attaching the dump file created. I hope this helps.
     

    Attached Files: