When this product was first released, I downloaded the initial version, and started a 21 day trial. My content provider is Netflix, and of the 21 days, I would guess that I got about 8 to 10 days of spotty unreliable performance. As of the date my trial expired, and going forward, there have been releases of the software that allegedly fixed the Netflix logon, and throughput problems that I was experiencing earlier. I made a request of the support staff to see if I could revive my trial license, and determine if now the program would be of value to me. That was a week ago, and since then there has been no response from anyone on staff. So now I will ask in the open forum: Are the license gurus willing to revive my trial license, so that I can make an educated decision regarding the purchase of a timed license? I have been a longtime supporter of your project, having purchased a couple of lifetime tickets, so I think that sort of qualifies me as a user of quaility. Art.