Operating System: Windows Vista (32-bit)
It's time to update to Service Pack 1.
HL-DT-ST DVDRRW GSA-H30L S655 06/10/04
Did you get your drive from HP? If so, there appears to be a firmware update available:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-46959-1&jumpid=reg_R1002_USEN
A. Is this the Unrated 2 disc version or Unrated single disc version?
B. State the full a)error message(s) you encountered (click "details"), and b) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?
C. Provide the Clonedvd log file after Clonedvd has finished--or after you receive an error message.
1. click the red fox icon on your toolbar. Click "default". click "ok".
2. From the main menu in Clonedvd, select "Clone dvd".
3. Select "dvd +/-R DL" near the quality bar.
4. In the output method screen select "dvd files".
5. Click "go". This will produce a full disc rip to your hard drive.
6.
i)In the white area under the tab labelled "Log", right click and select "save as".
ii)Select where you want to save the log, and then save it.
iii) The log will be a .txt file. Zip it up using Winzip or another program. If the text file is small enough, you should be able to upload it anyway. Otherwise, use Winzip.
iv) When replying or posting in the Slysoft forums, look for the icon that looks like
(in other words, look for the paperclip after clicking "quote" or when creating a new thread)
v) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
vi) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
vii) Click the "Browse" button, and locate and select the .zip file (or .txt file) that you created.
viii) click "upload"
ix) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at[/b]