Follow the steps in the order that they are listed in please:
1. Use Anydvd 6.4.6.8 beta: click
http://sandbox.slysoft.com/beta/SetupAnyDVD6468.exe
You may need to reboot after installing if prompted to do so.
2. Click the red fox icon on your toolbar. Click "default". Click "ok".
3. Use Clonedvd 2.9.1.9: click
http://static.slysoft.com/SetupCloneDVD2919.exe
Free 21 day trial . . .
4. Provide the Clonedvd log file after Clonedvd gives you an error message (or after Clonedvd has finished):
a. click the red fox icon on your toolbar. Click "default". click "ok".
b. From the main menu in Clonedvd, select "Clone dvd".
c. Select "dvd +/-R DL" near the quality bar.
d. In the output method screen select "dvd files".
e. Click "go". This will produce a full disc rip to your hard drive.
f.
i)In the white area under the tab labelled "Log", right click and select "save as".
ii)Select where you want to save the log, and then save it.
iii) The log will be a .txt file. Zip it up using Winzip or another program. If the text file is small enough, you should be able to upload it anyway. Otherwise, use Winzip.
iv) When replying or posting in the Slysoft forums, look for the icon that looks like
(in other words, look for the paperclip after clicking "quote" or when creating a new thread)
v) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
vi) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
vii) Click the "Browse" button, and locate and select the .zip file (or .txt file) that you created.
viii) click "upload"
ix) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at[/b]
5. Upload the Anydvd .log zip file to the forums
a) Ensure Anydvd is running.
b) Put the problematic
original movie dvd in your burner. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder
h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
i) When replying or posting in the Slysoft forums, look for the icon that looks like
(in other words, look for the paperclip after clicking "quote" or when creating a new thread)
j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
l) Click the "Browse" button, and locate and select the .zip file you created.
m) click "upload"
n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at
