I tried disabling the popup blocker on Firefox. That did not help. I don't use Chrome.
I want to clarify this, because I frequently see people trying to fix things in AnyStream by messing with the browsers:
AnyStream is 100% entirely independent of any browser you have installed or even whether your system has a browser all.
It's been one of our major design goals to make sure, the software is completely self-contained. We even attempt to keep use of DLLs to a minimum for that reason.
Because we don't want the nightmare of going through a users system every time there seems to be a mysterious, exotic problem, that might be due to some update or downgrade of a component used directly or indirectly by our software.
AnyStream is not based on Chrome. It is based on Chromium, which is not the same thing.
Chromium is the core browser component built into many popular browsers, including Chrome, Brave and MS Edge (since a while ago).
Plugins added to your installed browsers have no effect on AnyStream.
Look at the GUI. In the upper left-hand corner you will see the word file FILE. Press it. You will see create log file. Create it. Upload it to the forum. Thank you
I believe, that is exactly what he did.
The log is tiny, because he simply didn't get very far.
Remember, there are encrypted parts that only the devs can use. So his issue might be hidden there.
That is correct, there are certain logged elements, that are encrypted, because they can potentially contain personal information like a user id.
But in this case here, the log file contains an unencrypted line
00:00:28.273 - [Error] [hbomax] Request timed out:
https://play.hbomax.com/js/app.js
Where AnyStream gave up after 25 seconds waiting.
Any idea what might be causing your connection to HBO's servers to be a bit unreliable?