Protonmail removed the license file

Discussion in 'Purchase and License Keys' started by Not_Here, Jul 30, 2021.

  1. Not_Here

    Not_Here New Member

    Hi everyone.

    Protonmail removed the License file from my purchase. The order number is Oxx-xxx.
    Last edited by a moderator: Aug 1, 2021
  2. coopervid

    coopervid Moderator

    whatever_gong82 likes this.
  3. Ch3vr0n

    Ch3vr0n Translator NL

    Yeah protonmail is known for stripping the attachment, you'll need to contact support with an alternate mailbox or wait till @Ivan can send it via DM
    whatever_gong82 likes this.
  4. Ivan

    Ivan Admin Staff Member

    Thanks for contacting Protonmail, their staff reacted immediately!

    And many thanks to Trajche, Admin at Protonmail who investigated on our issue and found the reason for stripping off our attachments, we had a simple typo of the word "attachment" in our email headers:
    Content-Type: application/anystream
    Content-Transfer-Encoding: 7bit
    Content-Disposition: attachement;

    Protonmail is very strict on this and therefore they stripped our attachment - and I must say they were right.

    Shame on me!!! :banghead:

    However, typo has been fixed on our side, I tested it and our attachments are not getting stripped off anymore.

    Kudos again to Protonmail, the best email provider :bowdown:
    Last edited: Aug 24, 2021
  5. RedFox 1

    RedFox 1 Super Moderator

    I have to tell you their VPN is the best I have ever used, although I do not use it with Redfox programs, I do use it just for my own anonymity. I wish they had a senior citizen discount, its not cheap, but usually you get what you pay for.
    whatever_gong82 likes this.