Disney+ stopped working today (1.2.0.1)

[CHBWien]

The login works, but the screen/browser is blank. When I try a search I get an empty blue-ish screen:

 

[DQ]

The login works, but the screen/browser is blank. When I try a search I get an empty blue-ish screen:
View attachment 59352

Still working for me on this end so I am going to assume it is something localized affecting your PC. There is a way to clear a "browser" cache for AS that helps sometimes. I think it might be the case where you empty the directory below but I am not 100% on that.

C:\Users\USER_NAME\AppData\Local\RedFox\AnyStream\cache\QtWebEngine\Default\Cache

You might just try renaming the folder so you can put it right back in the event that does not help.

 

[CHBWien]

Thank you for this fast reply. Worked like a charm!

 

[RedFox 1]

Thank you for this fast reply. Worked like a charm!

DQ knows his stuff. Thanks for your help DQ.

 

[CHBWien]

So if this might happen and deleting the cache helps, maybe it is a good idea to add a 'clear cache' button in the settings panel...

 

[Pete]

Still working for me on this end so I am going to assume it is something localized affecting your PC. There is a way to clear a "browser" cache for AS that helps sometimes. I think it might be the case where you empty the directory below but I am not 100% on that.

C:\Users\USER_NAME\AppData\Local\RedFox\AnyStream\cache\QtWebEngine\Default\Cache

Thank you for this fast reply. Worked like a charm!

Uhh..... what???!?
I'm not saying that DQ's suggestion is totally useless, because it can help with Amazon Prime.
But it will have zero impact on Disney, because the Disney implementation doesn't use the Webengine at all.
I'd say, that was purely coincidence.

I'm saying this, so that this is not going to become the go-to fix for every problem.

Clearing the above path will only have an effect on Amazon Prime.
As mentioned, Disney doesn't use the webengine at all. Ever.
The other three providers do use it once for login and then never again (but will not store the cache in above location, instead they actually use sort of a "private browsing" profile, so the cache gets dismissed entirely).

The login works, but the screen/browser is blank. When I try a search I get an empty blue-ish screen:

If ever you get that again, "File -> create log file" and post it here, then we can see what went wrong.

 

[Pete]

So if this might happen and deleting the cache helps, maybe it is a good idea to add a 'clear cache' button in the settings panel...

Well, as I said... better not.

 

[DQ]

Uhh..... what???!?
I'm not saying that DQ's suggestion is totally useless, because it can help with Amazon Prime.
But it will have zero impact on Disney, because the Disney implementation doesn't use the Webengine at all.
I'd say, that was purely coincidence.

I'm saying this, so that this is not going to become the go-to fix for every problem.

Clearing the above path will only have an effect on Amazon Prime.
As mentioned, Disney doesn't use the webengine at all. Ever.
The other three providers do use it once for login and then never again (but will not store the cache in above location, instead they actually use sort of a "private browsing" profile, so the cache gets dismissed entirely).


If ever you get that again, "File -> create log file" and post it here, then we can see what went wrong.

My apologies Pete, I did not mean to hand out misinformation.

 

[RedFox 1]

My apologies Pete, I did not mean to hand out misinformation.

Pete knows you were only trying to help DQ, no worries.