Direct X Problem

Discussion in 'Issues and Bugs' started by Heloduck, Sep 25, 2019.

  1. Heloduck

    Heloduck Active Member

    I haven't used BD Clone in a month or more and tried to use it today and I get the error message: "DirectX not installed or missing components. BD Clone will exit now."

    I've searched for info and it seems you can't download and install DirectX to Windows 10. It is inherent in the OS. My Windows is current and I have no idea which update made the change.

    Any suggestions?

  2. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    Try re-installing CloneBD. By default DirectX is installed as part of the installation.

    CloneBD install.png
  3. Heloduck

    Heloduck Active Member

    I did that before I posted the thread. Now, I just downloaded it and it did the normal new version update. I didn't uninstall it first.
  4. Heloduck

    Heloduck Active Member

    I just uninstalled CloneBD, rebooted and downloaded and installed it again. I still get the same error message.
  5. Pete

    Pete Forum Admin Staff Member

    I'll assume, you have 64bit Windows installed.

    Which version did you install? 32bit or 64bit?
    Just for trouble shooting, please install the other version and see if it makes a difference.

    The 64bit version should install

    The 32bit version should install

    Check if the respective files are present.
  6. Heloduck

    Heloduck Active Member

    I have a 64-bit machine and installed the 64-bit version. I just downloaded the 32-bit version and it loaded fine! Out of curiosity I then downloaded and reloaded the 64-bit version and got the same error again. I have reloaded the 32-bit version and it seems to work.

    I will try and use it and see what happens.

    Thanks for your help, but I still would like to know what I can do to fix this so I can use the 64-bit version. I would assume that would be faster.


  7. Heloduck

    Heloduck Active Member

    The 32-bit version seems to be working fine. I'll let you know how the disc comes out.
  8. Heloduck

    Heloduck Active Member

    While this has been happening, I've been on line with MS advisors and having run diagnostics and set numerous screenshots, they tell me that DirectX is working properly -- and I guess it is since the 32-bit version of CloneBD is working fine.

    I guess it must be a unique compatibility problem with my XPS 8930, Windows 10 Pro 64-bit, and CloneBD.

    Thanks for everyone's help.

  9. Roberto Pareja

    Roberto Pareja New Member

    I just had this same problem today because last week I had to reformat my desktop.
    I can confirm that the 32bit version installs and runs fine.

    I tried installing the 64bit version on top of the 32bit and it fails again.

    So it seems that for now, anyone having this problem will have to live running the 32bit version.
  10. Heloduck

    Heloduck Active Member

    No change for me. Still have to run the 32-bit version.
  11. Pete

    Pete Forum Admin Staff Member

    While you did quote this:

    You didn't reply to it.
    So did you check for the existence of these files (especially the former)?
  12. Ch3vr0n

    Ch3vr0n Translator NL

    There won't be any change Pete said. Win 7 will need to run the 32bit version application.

    Neither should that is still be used.

    Sent from my Pixel 3 XL using Tapatalk
  13. Pete

    Pete Forum Admin Staff Member

    He did? It will? :cautious: is Alzheimer's knocking on my door?
  14. Ch3vr0n

    Ch3vr0n Translator NL

    Either you or someone,I distinctly remember reading 'it's not worth hunting for this bug, for an out of date OS' or something along those lines.

    Sent from my Pixel 3 XL using Tapatalk
  15. Pete

    Pete Forum Admin Staff Member

    That was about a different product.
  16. Ch3vr0n

    Ch3vr0n Translator NL

    Ah nevermind then, my bad!

    Sent from my Pixel 3 XL using Tapatalk