Direct X Problem

Discussion in 'Issues and Bugs' started by Heloduck, Sep 25, 2019.

  1. Heloduck

    Heloduck Member

    I haven't used BD Clone in a month or more and tried to use it today and I get the error message: "DirectX not installed or missing components. BD Clone will exit now."

    I've searched for info and it seems you can't download and install DirectX to Windows 10. It is inherent in the OS. My Windows is current and I have no idea which update made the change.

    Any suggestions?

  2. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    Try re-installing CloneBD. By default DirectX is installed as part of the installation.

    CloneBD install.png
  3. Heloduck

    Heloduck Member

    I did that before I posted the thread. Now, I just downloaded it and it did the normal new version update. I didn't uninstall it first.
  4. Heloduck

    Heloduck Member

    I just uninstalled CloneBD, rebooted and downloaded and installed it again. I still get the same error message.
  5. Pete

    Pete Forum Admin Staff Member

    I'll assume, you have 64bit Windows installed.

    Which version did you install? 32bit or 64bit?
    Just for trouble shooting, please install the other version and see if it makes a difference.

    The 64bit version should install

    The 32bit version should install

    Check if the respective files are present.
  6. Heloduck

    Heloduck Member

    I have a 64-bit machine and installed the 64-bit version. I just downloaded the 32-bit version and it loaded fine! Out of curiosity I then downloaded and reloaded the 64-bit version and got the same error again. I have reloaded the 32-bit version and it seems to work.

    I will try and use it and see what happens.

    Thanks for your help, but I still would like to know what I can do to fix this so I can use the 64-bit version. I would assume that would be faster.


  7. Heloduck

    Heloduck Member

    The 32-bit version seems to be working fine. I'll let you know how the disc comes out.
  8. Heloduck

    Heloduck Member

    While this has been happening, I've been on line with MS advisors and having run diagnostics and set numerous screenshots, they tell me that DirectX is working properly -- and I guess it is since the 32-bit version of CloneBD is working fine.

    I guess it must be a unique compatibility problem with my XPS 8930, Windows 10 Pro 64-bit, and CloneBD.

    Thanks for everyone's help.