Did not receive Key for CloneBD

Discussion in 'CloneBD' started by psu190, Nov 6, 2021.

  1. psu190

    psu190 New Member

    Hello, i just purchased CLoneBD/DVD combo a few hours ago, maybe 5 and i still haven't received my SN/Key yet. I did receive a email stating that i paid and my order number but no key. Does it take a while to receive the key?

    When i purchased AnyDVD HD, the registration came right away.

    Thanks, just hoping i didn't get scammed.
     
  2. whatever_gong82

    whatever_gong82 Well-Known Member

    As long as you bought it from https://www.elby.ch/ then you will be fine.

    :)
     
    DeepSpace likes this.
  3. Ch3vr0n

    Ch3vr0n Translator NL

    Redfox only hosts the support forums and setup files, you DID NOT buy your licenses from redfox. Elaborate Bytes (www.elby.ch) are the ONLY authorized sellers of CloneBD and CloneDVD2, it even says so on the redfox purchase page.

    There are products out there with a near identical name (eg CloneBD 7) but those have nothing to do with either redfox or elaborate Bytes.

    If you purchased from Elby, their support is the only place that can assist you with those license keys, Redfox does not have access to their license/customer database.

    Sent from my Pixel 3 XL using Tapatalk
     
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  4. coopervid

    coopervid Moderator

    Check your email spam folder.
     
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  5. DeepSpace

    DeepSpace Well-Known Member

    Maybe this form will help you.
    https://www.elby.ch/contact.html
    Send them your ordner number and wait. I purchased CloneBD some time ago and recieved my key, cannot remember any issue.
     
    whatever_gong82 likes this.
  6. psu190

    psu190 New Member

    Thanks for all the responses everyone. I finally received the email a few hours later after this post. In responding to a post above, i know this isn't the official CloneBD/DVD support forum, i was just asking to see if anyone else experienced the delayed email. I'm even wondering if I jumped the gun by purchasing the package, after reading i see that no updates have been happening for over a year. Not necessarily a bad thing if the program does what advertised.

    Anyways, thanks everyone again.
     
  7. coopervid

    coopervid Moderator

    CloneBD is a fantastic program and you won't regret to have it bought. Just the latest release has an issue with UHD -> BD conversion. If you want to do that please use 1.2.9.1. Otherwise anything is fine using 1.2.9.2. Enjoy CloneBD!
     
  8. RedFox 1

    RedFox 1 Super Moderator

    Are you sure you looked to see if there was an attachment with the key file?
    https://www.elby.ch/en/contact.html
     
    Last edited: Nov 8, 2021
    whatever_gong82 likes this.
  9. coopervid

    coopervid Moderator

    Just to be clear. You finally received your key as far as I understand?