i did not knowingly install this on the machine. would it have been installed as part of something else?
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Situations like this will always happen with AnyStream: streaming providers are continuously improving their countermeasures while we try to catch up, it's an ongoing cat-and-mouse game. Please be patient and don't flood our support or forum with requests, we are working on it 24/7 to get it resolved. Thank you.
AnyDVDHD / Windows 7
- Thread starter drick
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i did not knowingly install this on the machine. would it have been installed as part of something else?
learning from my previous mistakes i actually checked that 1st before posting. the disc visually looks fine and i cleaned it during this process as well. to the best of my ability it's clean.
iastor is the intel matrix storage driver (mobo based raid card) which i need to perform the RAID functions for my SSD's. i've had this on my systems for the last 5 years with anydvd, so unless this is a win7 specific issue that is not "new" for my setup
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new problem, after installing imgburn to test for sptd now anydnd is disabled for BD drive?
AnyDVD is disabled for Drive G:!
HL-DT-ST BD-REBE06LU10 YE05 00100308268ADG1846
i uninstalled imgburn and rebooted still says this. how do i fix that so i can continue testing?
AnyDVD is disabled for Drive G:!
HL-DT-ST BD-REBE06LU10 YE05 00100308268ADG1846
i uninstalled imgburn and rebooted still says this. how do i fix that so i can continue testing?
Webslinger
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A disc looking fine/clean doesn't mean it's not defective. Even if the disc plays fine that doesn't mean it's not defective.
Nothing on Blu-ray discs stops them from being ripped--period.
I would remove the PxHlpa64 registry entry in your filter stack.
And at that point your options include exchanging this disc--or trying another drive/cable on the back of the drive.
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DrinkLyeAndDie
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From the AnyDVD logs:
The filter is still installed. According to the ImgBurn info the filter is in the stack but not present. According to the the AnyDVD logs you posted the filter is still there.
Using ImgBurn I would remove the entry for the filter:
- Create a backup of your registry. Refer here for how to do so: http://support.microsoft.com/kb/322756
- Download ImgBurn (freeware) here: http://www.imgburn.com/index.php?act=download.
- Start ImgBurn and go to Tools > Filter Driver Load Order....
- Select "PxHlpa64". Click Remove Selected Filter. Click OK.
- Reboot
Whatever programs installed the filters may no longer work properly. Reinstall the piece of software that originally installed the filter to get things working again if necessary.
After rebooting create and post a new set of log files.
ok, just gave that a try doesn't look like it was installed see screen shot
Attachments
is this an audio or video file driver? the only piece of software remaining made by sonic is roxio 2009 ultimate? i'm uninstalling that right now, logs on the way once it completes
DrinkLyeAndDie
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It's possible the software installs the filter, as well. It's a filter involved with ripping/burning. Offhand the only program I am aware that installs it is Winamp Pro for ripping/burning CDs but it's possible Roxio 2009 installs it, as well, since Roxio is Sonic.
Webslinger
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The only sure method to remove the entry is what Drinklyeanddie posted. Some installation programs are buggy.
houston, we have a problem.
i uninstalled roxio and rebooted. i then reinstalled anydvd 6.5.6.7 to see if it would fix the LG being disabled, it didn't.
i still get this error message in the status screen, see attached screen shot as well
AnyDVD is disabled for Drive G:!
HL-DT-ST BD-REBE06LU10 YE05 00100308268ADG1846
Attachments
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DrinkLyeAndDie
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Copy and paste your filter stack with ImgBurn again, please. If one of those other optical drives is a DVD burner please place a normal disc in it and post logs files created from a normal DVD.
imgburn log:
===============================================
Filter Driver Load Order - ImgBurn v2.4.4.0
===============================================
Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: PxHlpa64
Lower Class Filter: AnyDVD
Lower Device Filter: [None Found]
Filter Name: PxHlpa64
File Name:
File Version:
File Description:
Product Name:
Product Version:
Company Name:
Copyright:
Filter Name: AnyDVD
File Name: C:\Windows\System32\Drivers\AnyDVD.sys
File Version: 6.5.6.7
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.5.6.7
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2009 SlySoft, Inc.
removed filter as requested and rebooted (i wanted to test and see if the roxio uninstaller got it 1st, and needed to uninstall the entire stack anyways)
new log below:
===============================================
Filter Driver Load Order - ImgBurn v2.4.4.0
===============================================
Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: AnyDVD
Lower Device Filter: [None Found]
Filter Name: AnyDVD
File Name: C:\Windows\System32\Drivers\AnyDVD.sys
File Version: 6.5.6.7
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.5.6.7
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2009 SlySoft, Inc.
Webslinger
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You need to remove that entry from your filter stack using imgburn. Then you need to reboot.
You can't have entries listed in your filter stack and have the corresponding driver file actually deleted from your hard drive. Your filter stack is corrupt.
Time to start following instructions.
from post above
"removed filter as requested and rebooted (i wanted to test and see if the roxio uninstaller got it 1st, and needed to uninstall the entire stack anyways)
new log below:
===============================================
Filter Driver Load Order - ImgBurn v2.4.4.0
===============================================
Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: AnyDVD
Lower Device Filter: [None Found]
Filter Name: AnyDVD
File Name: C:\Windows\System32\Drivers\AnyDVD.sys
File Version: 6.5.6.7
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.5.6.7
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2009 SlySoft, Inc."
Webslinger
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And? Do you still see that error message about drive G: being disabled in Anydvd?
If so, uninstall Anydvd, reboot. Reinstall Anydvd. Reboot. Then Click the "default" button in Anydvd. Then Click "ok".
new anydvd logs attached from std def disc in different drive
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yes, it was still there.
uninstalled/rebooted
installed/rebooted
couldn't enter my license key because it said trial was expired (see attached)
re-added license key, rebooted again
error message still there and now i have a unidentified USB error with no devices added / removed
the lg also shows empty and i cannot see the disc from windows, i think we've managed to corrupt the drivers on the LG now.
Attachments
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Webslinger
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You can always enter a legitimate license key, regardless of that message. You can double-click on your license key--or, if that fails, you do step 5 from here
You don't need to reboot after entering your license key. Just need to exit the program and restart it.
a) Did you click "default" in Anydvd. And then click "ok"?
b) Do you have an original, commercial pressed disc in drive "g"?
Which is?
You can't by simply removing PxHlpa64. That's impossible, frankly.
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uninstalled all corrupted items from system, rebooted. lg now seen correctly by system
re-added my correct license key (i.e. HD) into SW rebooted again, license now correct
a - yes
b - inserted new/original commercial dvd into drive (transformers) it's now seen. new logs now able to be generated from BR, which are attached.
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