AnyDVD closes and dump file is generated

Discussion in 'AnyDVD HD (DVD issues)' started by duffbeer, Nov 28, 2017.

  1. duffbeer

    duffbeer Active Member

    I have a new disc that was released this week and as soon as AnyDVD starts the analysis, it crashes the application and produces a dump file. I have followed the instructions on screen and sent the dump file by email. I have tried a few other discs (both DVD and Blu-ray) and they work fine so there is no problem with my optical drive or AnyDVD as far as I'm concerned.

    Is it possible to be a new copy protection that causes this behaviour or could the disc be faulty?
     
  2. barryware

    barryware Well-Known Member

    OK.. I'll be the 1st to scold..

    What version of AnyDVD? What is the title of the disk?

    And.. Post a log file from anydvd.. Right click on the redfox icon in the tray, select create logfile, then post the logfile.
     
  3. duffbeer

    duffbeer Active Member

    No need to scold me. I followed the instructions on screen which say to send the dump file by email.

    V8.2.0.0 and I can't post a log file because AnyDVD crashes before you can enter the menu.
    The disc is 47 meters down region 2.
     
  4. barryware

    barryware Well-Known Member

    Typically (not all the time).. Members post the log file via the forum.. That way other members can get a look and possibly contribute to the resolution.

    And.. If the log file was posted on the forum, it has the information (AnyDVD version, disk title, etc.)

    The "scold" part... Was just me being a wise guy.. Take no offence..
     
  5. duffbeer

    duffbeer Active Member

    I understand that. I've posted log files here before to get help.

    Any advice would be appreciated. I don't suppose the dump file is much help to anyone here that's why I emailed it to bugs@redox.bz
     
  6. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Don't worry duffbeer you did the right thing to email it. Some post it on the forum too. A protection issue is not necessarily the cause but it can be a contributing factor. Can you try that disc again to see if if was a one time fluke or happens the second time too? If it doesn't happen the second time, could you then post a normal logfile too?

    Sent from my Nexus 6P with Tapatalk
     
  7. duffbeer

    duffbeer Active Member

    I tried it 3 or 4 times with the same result each time.
     
  8. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Then it's most likely either a bug in AnyDVD causing this to happen or something on the disc is choking up AnyDVD. Stay tuned, maybe @James or @Pete cash take a look.

    Sent from my Nexus 6P with Tapatalk
     
  9. James

    James Redfox Development Team Staff Member

    "Region 2" is a little vague. Which country? UK? This disc? https://www.amazon.co.uk/Metres-Down-DVD-Mandy-Moore/dp/B0742SCVKF/
    If yes, I am surprised, as 20th Century Fox DVDs are usually "well behaved".
     
  10. duffbeer

    duffbeer Active Member

    Yes that's the one. I don't think it's a fox disc though - it says "e one" on the label.

    For what it's worth, I tried it with MakeMKV and it reads the disc OK but only displays one title at 455mb.
     
  11. James

    James Redfox Development Team Staff Member

    Entertainment One - they love to have protections, which crash AnyDVD, making it harder to fix. If you have a little patience, I'll fix it.
     
  12. DrXenos

    DrXenos Well-Known Member

    I've had 8.2.0.0 crashing a lot, too. So bad I went back to 8.1.8.0, which seems a lot more stable for me. I was going to reinstall 8.2.0.0 this weekend and post a log. I will, James, if you think it will be helpful. I'm use to AnyDVD crashing once in a while (I think because I usually have 3 drives ripping at the same time). For me, it's always when one drive finishing up with a disc (99%). But 8.2.0.0 was crashing every time one drive was finishing (going back to 8.1.8.0, I was able to get all my latest discs ripped).


    DrX
     
  13. duffbeer

    duffbeer Active Member

    That's great, thanks. Do you need anything else from me? I assume you have access to the dump file I already sent.
     
  14. James

    James Redfox Development Team Staff Member

    What are you ripping? DVDs? Blu-ray? HD-DVDs? Folder? ISO? Blu-ray / HD-DVDs shouldn't cause any problem. Ripping multple DVDs to folder crashes AnyDVD. Since forever. There is a bug I am unable to find. The more it crashes, the better, as it will be easier to fix.
    If you want to rip multiple DVDs at the same time - use CloneDVD. Multiple instances. Will never crash.
     
  15. James

    James Redfox Development Team Staff Member

    Yes, I have the dump file. I'll come back to you, if I need some testing. Thank you.
     
  16. Clams

    Clams Well-Known Member

    Yes! I have found that never running two instances of the AnyDVD Ripping tool is best safe practice.
    -W
     
  17. DrXenos

    DrXenos Well-Known Member

    I know. You told me that along time ago, when I first brought up the issue. I deal with the occasional crash, because I find ripping with AnyDVD more convenient that CloneDVD (especially with many discs). I'm just saying with 8.2.0.0., it crashes on every disc. If you don't care to look at it because I'm not following your advice about using CloneDVD instead, that's fine. I understand.

    DrX
     
  18. James

    James Redfox Development Team Staff Member

    Can you please try AnyDVD 8.2.0.2? Thank you!
     
  19. James

    James Redfox Development Team Staff Member

    Can you please try AnyDVD 8.2.0.2? Thank you!
     
  20. DrXenos

    DrXenos Well-Known Member

    I'd be happy to, James.