Good Evening Everyone,
I was just curious what the process was once you have purchased a license, does this take sometime for them to be generated. I did not see anything obvious to say it would take some time only support tickets could be 48 hours.
I just did not know if someone manually creates the file and its then send to you
Oddly I was presented with the screen once I approved the purchase in my banking app and the screen before showed what looked like a success
I waited sometime and did not see anything in my inbox or my junk mail before raising this in the forums. If I have to wait that is fine, just a shame as I may miss the main reason for making this purchase.
I did try manually getting the file via the recovery but I got a server 500 error
I have checked with the bank and they can see a pending transaction for the purchase so as far as they are concerned it went through.
If it is any help I went for the Plus lifetime license as I really wanted to support you guys
Any help would be greatly apricated
EDIT:- I also understand no refunds I may miss the reason for the purchase of this, but could it be linked to the server issues seen here? [Solved] Licence deactivated | RedFox Forum
I was just curious what the process was once you have purchased a license, does this take sometime for them to be generated. I did not see anything obvious to say it would take some time only support tickets could be 48 hours.
I just did not know if someone manually creates the file and its then send to you
Oddly I was presented with the screen once I approved the purchase in my banking app and the screen before showed what looked like a success
I waited sometime and did not see anything in my inbox or my junk mail before raising this in the forums. If I have to wait that is fine, just a shame as I may miss the main reason for making this purchase.
I did try manually getting the file via the recovery but I got a server 500 error
I have checked with the bank and they can see a pending transaction for the purchase so as far as they are concerned it went through.
If it is any help I went for the Plus lifetime license as I really wanted to support you guys
Any help would be greatly apricated
EDIT:- I also understand no refunds I may miss the reason for the purchase of this, but could it be linked to the server issues seen here? [Solved] Licence deactivated | RedFox Forum
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