Recently, my DVD burner failed. So, in order to get a new one, I had to screw around with Dell tech support. They went through a whole process that included deleting the driver for the burner before they would give me a new drive.
So, the new drive got here on Friday. It was installed and then I installed AnyDVD and then CloneDVD. Windows absolutely collapsed--wouldnt shut down and then wouldn't boot. So, I had to re-image the drive. A day later, I have tried everything I can think of and everything I could find in the forums. Without fail, AnyDVD corrupts Windows when I install it. AnyDVD will load and sometimes I can even open it up, but any attempt to interact with AnyDVD or watch a DVD in some other program leads to a crash, hard reboot, and then i have to do a system restore because Explorer seems to become corrupted. I have run full diagnostics on the hardware and found no problems.
At this point, I am at my wit's end. I will list all that I have done below. Maybe someone here can help.
My system is a Dell XPS 410 running Vista. I have used it since February and never had any trouble with CloneDVD or AnyDVD until now.
I have re-imaged the computer to the way it was when it shipped
I downloaded the newest versions of AnyDVD (6.1.6.0) and CloneDVD (2.9.0.9) and installed them carefully
During one of my tries, I deleted Roxio Drag to Disc (Roxio Creator DE 9.0.116), disabled my firewall and anti-virus, and ran everything as administrator. No luck there either.
I removed Roxio Drag to Disc BUT it had been there prior to this problem and had not caused problems and still didnt help anyway. I dont have any of the other software listed in post 1307.
My Vista install is fully up to date. The DVD burner is an NEC DVD+_RW ND-3650A. It uses the standard Microsoft driver (6.0.6000.16386). According to Dell's website, there is a newer version of the firmware. When I try to install it, it crashes my system and I have to do a restore. I called Dell and the guy said that that firmware may not be compatible with Vista. I asked why they had it as a recommended download for my PC and he did not have an answer. So, I am still using the older version of the firmware. But, this is the same type of drive that was in there before the problem occurred.
So, all I know now is that I am afraid to try and install AnyDVD again until I have some good advice from someone. Sometimes a restore has not been enough, and I have had to reimage. So, as you may be able to guess, I would prefer to avoid doing that too many more times.
The only thing I can think of now is to completely reinstall Windows. But, that would be monstrous. Does anyone have any advice?
So, the new drive got here on Friday. It was installed and then I installed AnyDVD and then CloneDVD. Windows absolutely collapsed--wouldnt shut down and then wouldn't boot. So, I had to re-image the drive. A day later, I have tried everything I can think of and everything I could find in the forums. Without fail, AnyDVD corrupts Windows when I install it. AnyDVD will load and sometimes I can even open it up, but any attempt to interact with AnyDVD or watch a DVD in some other program leads to a crash, hard reboot, and then i have to do a system restore because Explorer seems to become corrupted. I have run full diagnostics on the hardware and found no problems.
At this point, I am at my wit's end. I will list all that I have done below. Maybe someone here can help.
My system is a Dell XPS 410 running Vista. I have used it since February and never had any trouble with CloneDVD or AnyDVD until now.
I have re-imaged the computer to the way it was when it shipped
I downloaded the newest versions of AnyDVD (6.1.6.0) and CloneDVD (2.9.0.9) and installed them carefully
During one of my tries, I deleted Roxio Drag to Disc (Roxio Creator DE 9.0.116), disabled my firewall and anti-virus, and ran everything as administrator. No luck there either.
I removed Roxio Drag to Disc BUT it had been there prior to this problem and had not caused problems and still didnt help anyway. I dont have any of the other software listed in post 1307.
My Vista install is fully up to date. The DVD burner is an NEC DVD+_RW ND-3650A. It uses the standard Microsoft driver (6.0.6000.16386). According to Dell's website, there is a newer version of the firmware. When I try to install it, it crashes my system and I have to do a restore. I called Dell and the guy said that that firmware may not be compatible with Vista. I asked why they had it as a recommended download for my PC and he did not have an answer. So, I am still using the older version of the firmware. But, this is the same type of drive that was in there before the problem occurred.
So, all I know now is that I am afraid to try and install AnyDVD again until I have some good advice from someone. Sometimes a restore has not been enough, and I have had to reimage. So, as you may be able to guess, I would prefer to avoid doing that too many more times.
The only thing I can think of now is to completely reinstall Windows. But, that would be monstrous. Does anyone have any advice?