Recently, my DVD burner failed. So, in order to get a new one, I had to screw around with Dell tech support. They went through a whole process that included deleting the driver for the burner before they would give me a new drive. So, the new drive got here on Friday. It was installed and then I installed AnyDVD and then CloneDVD. Windows absolutely collapsed--wouldnt shut down and then wouldn't boot. So, I had to re-image the drive. A day later, I have tried everything I can think of and everything I could find in the forums. Without fail, AnyDVD corrupts Windows when I install it. AnyDVD will load and sometimes I can even open it up, but any attempt to interact with AnyDVD or watch a DVD in some other program leads to a crash, hard reboot, and then i have to do a system restore because Explorer seems to become corrupted. I have run full diagnostics on the hardware and found no problems. At this point, I am at my wit's end. I will list all that I have done below. Maybe someone here can help. My system is a Dell XPS 410 running Vista. I have used it since February and never had any trouble with CloneDVD or AnyDVD until now. I have re-imaged the computer to the way it was when it shipped I downloaded the newest versions of AnyDVD (188.8.131.52) and CloneDVD (184.108.40.206) and installed them carefully During one of my tries, I deleted Roxio Drag to Disc (Roxio Creator DE 9.0.116), disabled my firewall and anti-virus, and ran everything as administrator. No luck there either. I removed Roxio Drag to Disc BUT it had been there prior to this problem and had not caused problems and still didnt help anyway. I dont have any of the other software listed in post 1307. My Vista install is fully up to date. The DVD burner is an NEC DVD+_RW ND-3650A. It uses the standard Microsoft driver (6.0.6000.16386). According to Dell's website, there is a newer version of the firmware. When I try to install it, it crashes my system and I have to do a restore. I called Dell and the guy said that that firmware may not be compatible with Vista. I asked why they had it as a recommended download for my PC and he did not have an answer. So, I am still using the older version of the firmware. But, this is the same type of drive that was in there before the problem occurred. So, all I know now is that I am afraid to try and install AnyDVD again until I have some good advice from someone. Sometimes a restore has not been enough, and I have had to reimage. So, as you may be able to guess, I would prefer to avoid doing that too many more times. The only thing I can think of now is to completely reinstall Windows. But, that would be monstrous. Does anyone have any advice?