Code: Product : AnyDVD Version : 18.104.22.168 and Prior OS : Windows XP Pro Drive(s): (1)LiteOn SHW-160P6S,PS0A (2)ASUS DRW-1608P2S (Pioneer), 1.39 (3)LiteOn SOHW-1633S, BS0Y Title: The Muppet Christmas Carol R1 release 2005 Movie freezes soft players on PC for original disc and same happens in Stand Alone player on backups. When I say freezes I just get black screen in player. I use both PowerDVD and Nero's ShowTime and these programs have no problems with other movies. When using ShowTime the Pause/Play button strobes back and forth between play/pause. The original disc plays fine in my SA players. I think the problem lies within the IFO since all of the VOB files play fine by themselves, manually, but not from the IFO’s. Code: VIDEO_TS.VOB 242KB VTS_01_0.VOB 149,008KB VTS_01_1.VOB 1,048,574KB VTS_01_2.VOB 1,048,574KB VTS_01_3.VOB 1,048,574KB VTS_01_4.VOB 160,182KB VTS_02_0.VOB 8KB VTS_02_1.VOB 1,048,574KB VTS_02_2.VOB 1,048,574KB VTS_02_3.VOB 1,048,574KB VTS_02_4.VOB 549,648KB VTS_03_0.VOB 8KB VTS_03_1.VOB 11,004KB VTS_04_0.VOB 8KB VTS_04_1.VOB 13,646KB VTS_05_0.VOB 10KB VTS_05_1.VOB 3,508KB VTS_06_0.VOB 12,102KB VTS_06_1.VOB 106,650KB VTS_07_0.VOB 10KB VTS_07_1.VOB 387,984KB (Reference Only Media isn’t the issue here) Here is what I typically use but I have several burners TY is the media I now use for my finished copy but if I'm having problems I will use the RW's for testing. Code: =========================================================== ASUS DRW-1608P2S (Pioneer) Firmware Version: 1.39 Taiyo Yuden 16X DVD-R (Water Shield White Inkjet Hub Printable Media) Supported Speeds: 6x, 8x, 12x, 16x Burn Speed: 16x unless I’m worried about PI/PO errors then 6x MFG ID: TYG03 Philips 4x DVD+RW (Silver with green lettering on label) Supported Speeds: 2.4x, 4x Burn Speed: 2.4 & 4x (both speeeds worked well) MFG ID: PHILIPS-041-000 Sony 4x DVD+RW (Gold label) Supported Speeds: 2.4x, 4x Burn Speed: 2.4 & 4x (both speeeds worked well) MFG ID: RICOHJPN-W11-001 Ricoh Co. Ltd. Japan =========================================================== I tried to get this resolved with Chris Gonzales but he was just horrible as a CS agent and kept skirting the issue which caused me too try CloneDVD 4 from a competitor which worked great and now I have successfully backed up this movie. This was important because my 4 year old niece wants to view it and you know how 4 year olds are. At this point I’m only posting this so that Slysoft might fix the issue for others that might come into this as I’ve successfully backed it up now. The other side of this is that I think Chris should be talked to as I learned more about Slysoft’s supports needs from this website then the circles he tried to run me around in, like right-clicking on the icon in the system tray to create a log required for proper support. Attached are the AnyDVD logs as well as CloneDVD logs and IFO’s from ripping the movie to HDD without transcoding.