I'm using latest versions of ANYDVD, Decrypter, Shrink and even tried it with CLONEDVD. Using Verbatim DVD-R, 16X. Have latest firmware for my Memorex Burner. I've tried 5 originals of this movie and none of them will even recognize that they're in the drive at all. If I missed any steps or info you need, please let me know. For the record, I do understand that sometimes you'll get a bad original, but I've tried 5 different originals of the same movie.