If Slysoft is sick of hearing complaints that their programs are being detected by some virus scanners, they should remove Themida encryption.
That really isn't a solution. Other behaviors in their products have triggered AV products before. Remove
Themida and use something else and the problem may happen again anyway. Simply moving away from
Themida to use another method is nothing more than admitting some kind of fault. The fault is squarely on the shoulders of the AV vendors for being so loosey goosey with determining something bad.
No offense intended but I also find that many end-users also need to become a bit more knowledgeable. One of the great things about the world these days is that nearly anyone can be online but where there used to be a learning curve to do simple tasks the process is mostly a cakewalk these days. I'm amazed and glad at the number of people who do actually use an AV product which is a great thing but people completely trust the judgement of the AV product and, in many cases, will not use their own judgement and some reasoning skills. If the AV product detects something bad then the company who released the software product simply
must have released it with a virus in it. Well, facts are, that in many cases this is completely wrong. It does happen, yes, but that often.
The process has always been the same. If you receive a detection then immediately send the files to you AV vendor for analysis as well as reporting the problem to the software company who released the product being detected as having a virus and do so in a calm manner. Give facts and be concise. Don't go into a hysterical, disappointed, holier-than-thou rant about how a person is shocked and saddened that a company like
Slysoft would knowingly pass on a virus to end-users due to poor security practices.
We saw these reports before the use of
Themida and we'd possibly see them at one point or another even if they switched away from
Themida. Switching isn't really a solution. It's a temporary bandaid.
I'm really not bothered by the reports themselves. It's annoying but easy to resolve if people just send the files for analysis. What bothers me is that some people don't read before posting so they don't see that 20 people already reported the situation and some people react angrily and hysterically. That's what bothers me.