renewal problem

Discussion in 'Purchase and License Keys' started by black banshee, Sep 21, 2018.

  1. black banshee

    black banshee Member

    Hello I just tried to pay for a lifetime renewal on my license using Visa. My bank sent me an email asking if I authorized the transaction. I said yes and the bank said the payment should go through.

    However my license still isn't working and I don't have an email or anything from Redfox. Is there something more I need to do?

  2. mmdavis

    mmdavis Well-Known Member

    You need to send a support ticket in, we are only users here. The download site isn't up right now, so that might have something to do with it also.
  3. black banshee

    black banshee Member

    Never mind, just got an email and my new license is valid! thanks:)
  4. Ivan

    Ivan Admin Staff Member

    Exactly. We faced some network issues for ~1 hour and emails have been queued until the issues got solved.
    nebostrangla likes this.