Question Rakuten issue

[Jozasa]

Suddenly, ANY Rakuten download comes up with the error message "couldn't retrieve playlist" as shown
Attached logfile and screen capture

 

[cartman0208]

Can you watch it in a browser?

 

[Jozasa]

Yes, I can watch in a browser, no problem.
The issue comes up when trying to download with Anystream (last version) any Rakuten movie, no matter if I bought it, or it is one of their free movies
Tried logging out and in again, closing Anystream, but no fix

 

[cartman0208]

Thanks,
can any other user please confirm this issue?

 

[DavoBR]

Rakuten (free) working for me (UK)

 

[RedFox 1]

90% of the time this is people using it via VBPN and it's blocked. You can't do it.

 

[Jozasa]

Not my case, I don't use a VPN...

 

[Esphyx]

I have the same problem as OP.

 

[RedFox 1]

We will look into it. However it may take some time as the development team is very busy at the moment. Try it again at another time.

 

[regeneration7]

Just to confirm I too am having the same issue with Rakuten

 

[RedFox 1]

Thank you, Rakuken is a free provider, if they are making changes it may take a bit to see what is wrong. You cannot use a VPN with Rakuten.

 

[pasubio]

Same problem from a week

 

[RedFox 1]

Same problem from a week

Please do not start another thread. You have started three threads and I’ve deleted them all. Please stay in this thread.

 

[pasubio]

ok

 

[Hackabuc]

Hello, now I try to enter Rakuten TV and it seems like I am already logged in and when I enter it gives me the error that appears in this photo

 

[RedFox 1]

I can't access Rakuten. Try to post a log file with your request for help. No logfile no help.

 

[Hackabuc]

What do you call a log file...? When I enter Rakuten it doesn't let me do anything, it doesn't work for me

 

[RedFox 1]

What do you call a log file...? When I enter Rakuten it doesn't let me do anything, it doesn't work for me

If you are using a VPN you can't use Rakuten.


Help Us Help you. Please make an AnyStream log file with every error report posted.

1. Look at the GUI of AnyStream.
2. In the upper left-hand corner you will see FILE
3. Press File, and you will see Create log file, create it
4. It is in a .zip format (lastlog) on your desktop or in your documents
5. Upload to the forum with your error report and explanation.


Thank you all for your cooperation.

 

[RedFox 1]

RakutenTV doesn't work in the USA

 

[Hackabuc]

This......