Question Rakuten issue

[Jozasa]

Suddenly, ANY Rakuten download comes up with the error message "couldn't retrieve playlist" as shown
Attached logfile and screen capture

 

[cartman0208]

Can you watch it in a browser?

 

[Jozasa]

Yes, I can watch in a browser, no problem.
The issue comes up when trying to download with Anystream (last version) any Rakuten movie, no matter if I bought it, or it is one of their free movies
Tried logging out and in again, closing Anystream, but no fix

 

[cartman0208]

Thanks,
can any other user please confirm this issue?

 

[DavoBR]

Rakuten (free) working for me (UK)

 

[RedFox 1]

90% of the time this is people using it via VBPN and it's blocked. You can't do it.

 

[Jozasa]

Not my case, I don't use a VPN...

 

[Esphyx]

I have the same problem as OP.

 

[RedFox 1]

We will look into it. However it may take some time as the development team is very busy at the moment. Try it again at another time.

 

[regeneration7]

Just to confirm I too am having the same issue with Rakuten

 

[RedFox 1]

Thank you, Rakuken is a free provider, if they are making changes it may take a bit to see what is wrong. You cannot use a VPN with Rakuten.

 

[pasubio]

Same problem from a week

 

[RedFox 1]

Same problem from a week

Please do not start another thread. You have started three threads and I’ve deleted them all. Please stay in this thread.

 

[pasubio]

ok