Panasonic UJ265 slot internal bluray drive does not read bluray media

Discussion in 'General Hardware Issues' started by WTomP, Jan 7, 2020.

  1. WTomP

    WTomP New Member

    The internal SATA slot drive in my HTPC reads DVDs fine, but will not detect Bluray media.

    I've installed AnyDVD but it does not start up because the media is not detected.

    I tried an external LG USB drive and saw AnyDVD start up and the bluray played. The LG also runs fine with AnyDVD disabled.

    Can anybody help? Thanks in advance.
  2. mmdavis

    mmdavis Well-Known Member

    Can you provide the exact drive model? Are you sure it is a Bluray drive, not just DVD?
  3. WTomP

    WTomP New Member

    Thanks for replying. It was bought as a 'Panasonic UJ265' device and web sites including Amazon all say it is Bluray RW capable.

    The model number displayed in Windows Device manager is.... Matshita BD-MLT UJ265

    Windows Explorer shows it as BD-RE

    I selected two fairly old Blurays (2011) which I'm pretty sure have played OK in the past, but now nothing happens and both Windows and Cyberlink say there is 'no disk inserted'

    Both play fine using my external USB drive ... LG HL BP06LU10 (ROM VER. HL03) which was manufactured in 2011 and also shows as BD-RE in Windows Explorer.

    I did manage to download what was purported to be a 'latest' driver for this, but Windows 7 says I already have the latest (Microsoft) driver when I update. I did try without success to find a site which has the latest firmware which Norton says is OK and does not force installation of a Driver update application.

    Any advice is very welcome
  4. mmdavis

    mmdavis Well-Known Member

    Well, if Bluray discs play fine in another drive but not that one (in the same machine), and that one will read DVD but not Bluray (when it should), it kinda sounds like the Bluray laser is dirty/defective.
  5. WTomP

    WTomP New Member

    Any suggestion on how to test for laser failure or is there a way to clean it?