Not a RedFox Issue Non-Netflix-produced content not downloading

[jcschneider06]

I'm unable to download Netflix's licensed content - the elsewhere-produced titles that can come and go (the main point of me having AS.) I always get an error message and the download never starts. I have no problem downloading Netflix's own content (with the red "N" icon at the top left of thumbnails.) I heard someone else somewhere mention this problem a while back but cannot find the thread anymore. Anyone else?

This is totally aside from the pixel resolution issue.

 

[RedFox 1]

Let me check please upload a logfile.


Help Us Help you. Please make an AnyStream log file with every error report posted.

1. Look at the GUI of AnyStream.
2. In the upper left-hand corner you will see FILE
3. Press File, and you will see Create log file, create it
4. It is in a .zip format (lastlog) on your desktop or in your documents
5. Upload to the forum with your error report and explanation.


Thank you all for your cooperation.

 

[RedFox 1]

It seems to work fine for me.

 

[RedFox 1]

This is totally aside from the pixel resolution issue.

I just tried 4 movies, no pixel issue. I have no other reports of this so when I see your logfile I will know. I can also download all of their licensed content.

 

[jcschneider06]

I'm not having that success. The next time I encounter this I will get a screenshot of the error and make a logfile as you suggested. Thank you.

 

[RedFox 1]

I'm not having that success. The next time I encounter this I will get a screenshot of the error and make a logfile as you suggested. Thank you.

Post a logfile, no logfile no help.

 

[jcschneider06]

Oh I meant I was in no way complaining about the lack of 1080. I understand 540 is the current limit.

 

[RedFox 1]

Oh I meant I was in no way compalining about the lack of 1080. I understand 540 is the current limit.

I never mentioned the resolution, I want to see what your issue is since no one else has reported it, and I cannot reproduce it. I need your log file. I left the instructions above.

 

[tectpro]

Are you using a VPN or Proxy?
I encountered this before.
When you use a VPN it will only allow the Netflix titles. But that's a Netflix implemented restriction when they detect VPN or Proxy.
Not saying your issue is the same, just highlighting its one possibility.

 

[jcschneider06]

Are you using a VPN or Proxy?
I encountered this before.
When you use a VPN it will only allow the Netflix titles. But that's a Netflix implemented restriction when they detect VPN or Proxy.
Not saying your issue is the same, just highlighting its one possibility.

Yes! As a matter of fact in this case it is while using a VPN to get titles outside my country. It was not a problem before though. Before the 1080 issue came around, I was downloading the non-Netflix-produced titles while on a VPN. Can this be repaired when they repair the 1080 issue? Again, I will get the logfile when I get home.

 

[RedFox 1]

Yes! As a matter of fact in this case it is while using a VPN to get titles outside my country. It was not a problem before though. Before the 1080 issue came around, I was downloading the non-Netflix-produced titles while on a VPN. Can this be repaired when they repair the 1080 issue? Again, I will get the logfile when I get home.

No need, it's not an AnyStream issue. It cannot be repaired.

 

[tectpro]

Yes! As a matter of fact in this case it is while using a VPN to get titles outside my country. It was not a problem before though.

You may want to try change the VPN settings, depending on your VPN it might have more than one "exit point" in that region/country. Since Netflix now detect this specific one. VPN is always a hit or miss.

 

[jcschneider06]

You may want to try change the VPN settings, depending on your VPN it might have more than one "exit point" in that region/country. Since Netflix now detect this specific one. VPN is always a hit or miss.

Thank you for pointing this out. I just have the barebones VPN included with our Norton 360 and comes with a selection of 10 countries. Maybe I’ll shop around. I also realized I need to see if the content plays in my browser before bothering to see if it downloads as that’s the cause of the error is it wasn’t playable.