1 ) Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. With the problematic disc inserted in your computer, click the appropriate drive tab letter (the drive containing the disc) in Anydvd. In the window below the drive letter (just right click in the window and choose "select all" and then "copy"), copy and paste (right click, select "paste") the information into your next reply on these forums. If you made a backup, do this step for both the original disc and the backup, please.
2 ) State the full a)error message(s) you encountered, b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s).
3) a)Click the red fox icon on your toolbar.
b) Navigate to "Program Settings".
c) Click "enable logging".
d) Click "ok".
e) Put the problematic disc in your optical drive/reader.
f) Go to your My Documents folder
g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
h) When replying or posting in the Slysoft forums, look for the icon that looks like
i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"
4) What blank media are you using? Specify a) brand name b)type (-R, +R, -RW, +RW, RAM, DL, etc.) c)media code, d) capacity/size, e) batch codes/serial codes (often found printed on the inner plastic hub of the blank disc), and f)country (factory information would be great as well, if possible) where the media was made (look on the physical packaging; do not rely on programs to accurately give you this information).
If you don't know how to obtain media codes, you may find the following programs useful:
http://dvd.identifier.cdfreaks.com and
http://www.dvdinfopro.com/
5) At what speed are you burning your blank media?
6) Does the original disc play properly in the computer with Anydvd running in the background?
7) Does the original disc play properly in the computer when Anydvd is disabled?