MP4 crashes on Smart TV

Discussion in 'Issues and Bugs' started by gmac1701, Jan 2, 2015.

  1. gmac1701

    gmac1701 Well-Known Member

    I have tried several backups in MP4 format for my Panasonic smart TV.
    All the backups complete successfully and play on PC.
    My Panasonic plays the first 15 seconds then the App closes.
    It plays MP4's from the 'net and backups made using clone DVD mobile from DVD but the Blu-ray backups fail 100%
    I have tried 1920x1080 Mp4 file and several Ipad profiles, all fail after 15 seconds exactly.
     
  2. gmac1701

    gmac1701 Well-Known Member

    Just done 2 more backups of DVD's - work fine.
    2 more bluray backups - crash!!!
     
  3. gmac1701

    gmac1701 Well-Known Member

    Tried playback from USB in case it was a network issue but no go.

    77 views and no reply from anyone??

    I only paid for CloneBD to backup my movies and playback through my TV.
    Every other program I have doesn't work 100% and I had such high hopes for this.
    Doesn't even work 1% of the time.

    BDrebuilder does everything else for free.
    Has anyone had the same issue or can reproduce it??
    Ideas for a fix.

    Getting frustrated at the lack of response from Elby/Slysoft to some of the issues on here.
     
  4. SvT

    SvT Well-Known Member

    Check the panasonic app :agree:

    As you say, all backups are succesful.
     
  5. gmac1701

    gmac1701 Well-Known Member

    I cant work out why it plays CloneDVd backups but not CloneBD.

    MediaInfo for working DVD:

    Complete name : S:\DVD\Monty Python Live 2014.m4v
    Format : MPEG-4
    Codec ID : M4V
    File size : 2.42 GiB
    Duration : 2h 16mn
    Overall bit rate mode : Variable
    Overall bit rate : 2 525 Kbps
    Movie name : Monty Python Live 2014
    Encoded date : UTC 1970-01-01 00:00:00
    Tagged date : UTC 1970-01-01 00:00:00
    Writing application : Lavf52.34.0

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Baseline@L3.0
    Format settings, CABAC : No
    Format settings, ReFrames : 3 frames
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 2h 16mn
    Bit rate : 2 392 Kbps
    Width : 1 024 pixels
    Height : 576 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 29.970 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.135
    Stream size : 2.29 GiB (95%)
    Encoded date : UTC 1970-01-01 00:00:00
    Tagged date : UTC 1970-01-01 00:00:00

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 2h 16mn
    Bit rate mode : Variable
    Bit rate : 128 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Compression mode : Lossy
    Stream size : 125 MiB (5%)
    Encoded date : UTC 1970-01-01 00:00:00
    Tagged date : UTC 1970-01-01 00:00:00


    Media Info for failed Bluray backup:

    General
    Complete name : S:\Blu Ray Ipad\Marvel's Thor - the Dark World - Main feature #1.mp4
    Format : MPEG-4
    Format profile : Base Media
    Codec ID : isom
    File size : 4.13 GiB
    Duration : 1h 52mn
    Overall bit rate mode : Variable
    Overall bit rate : 5 282 Kbps
    Writing application : Lavf55.20.0

    Video
    ID : 2
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Main@L4.0
    Format settings, CABAC : Yes
    Format settings, ReFrames : 4 frames
    Format settings, GOP : M=3, N=24
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 1h 52mn
    Bit rate : 5 156 Kbps
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.104
    Stream size : 4.03 GiB (97%)
    Writing library : x264 core 142 r2453 ea0ca51
    Encoding settings : cabac=1 / ref=1 / deblock=0:0:0 / analyse=0:0 / me=dia / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=4 / chroma_me=0 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=4 / lookahead_threads=1 / sliced_threads=0 / slices=4 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=2 / b_adapt=0 / b_bias=0 / direct=1 / weightb=0 / open_gop=1 / weightp=0 / keyint=24 / keyint_min=13 / scenecut=0 / intra_refresh=0 / rc=abr / mbtree=0 / bitrate=5156 / ratetol=1.0 / qcomp=0.50 / qpmin=2 / qpmax=31 / qpstep=3 / ip_ratio=1.40 / pb_ratio=1.25 / aq=0

    Audio
    ID : 1
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 1h 52mn
    Bit rate mode : Variable
    Bit rate : 128 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Compression mode : Lossy
    Stream size : 103 MiB (2%)
    Language : English
     
  6. Adbear

    Adbear Well-Known Member

    They are different file types and different profile levels. Ones an m4v and the other an mp4. Other than they use Mpeg-4 the files are not even vaguely the same, different codecs, frame size, frame rate etc.
     
    Last edited: Jan 4, 2015
  7. gmac1701

    gmac1701 Well-Known Member

    OK, can you look this over?
    Seems to be same file type/codec as failing rip.
    Plays on TV fine.

    Complete name : S:\DVD\Amarillo.mp4
    Format : MPEG-4
    Format profile : Base Media / Version 2
    Codec ID : mp42
    File size : 8.45 MiB
    Duration : 3mn 5s
    Overall bit rate mode : Variable
    Overall bit rate : 382 Kbps
    Encoded date : UTC 2014-12-09 12:51:38
    Tagged date : UTC 2014-12-09 12:51:38

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Main@L1.3
    Format settings, CABAC : Yes
    Format settings, ReFrames : 2 frames
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 3mn 5s
    Bit rate : 298 Kbps
    Maximum bit rate : 524 Kbps
    Width : 352 pixels
    Height : 284 pixels
    Display aspect ratio : 5:4
    Frame rate mode : Constant
    Frame rate : 30.000 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.099
    Stream size : 6.57 MiB (78%)
    Language : English
    Encoded date : UTC 2014-12-09 12:51:38
    Tagged date : UTC 2014-12-09 12:51:38

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 3mn 4s
    Bit rate mode : Variable
    Bit rate : 80.0 Kbps
    Maximum bit rate : 84.8 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Compression mode : Lossy
    Stream size : 1.76 MiB (21%)
    Title : Unspecified
    Language : English
    Encoded date : UTC 2014-12-09 12:51:38
    Tagged date : UTC 2014-12-09 12:51:38
     
  8. gmac1701

    gmac1701 Well-Known Member

    Found out my TV plays .mkv.
    Backed up affected disks to .mkv - works fine.

    So...... there must be some sort of issue with CloneBD creating mp4 that will not play on a Panasonic TV.

    MP4 from other sources = OK
    MKV from ANY source (inc CloneBD) = OK
    MP4 from CloneBD = fail
     
  9. Adbear

    Adbear Well-Known Member

    Again the mp4 file is not the same as the ones made by CloneBD. Different codec, different profile levels.....

    What model TV is it? It may not support level 4.0
     
  10. gmac1701

    gmac1701 Well-Known Member

    It's a 12 month old TX-L55ET60B.
    I appreciate that most users are using media players or PC's to view the backups but I have paid for the program just like them and want files that will playback on my TV.
    My point is, why isn't the CloneDB profile/codec working on a 12 month old TV when EVERY other MP4 file I have plays fine.
    Why use "level 4" if it isn't supported by a 1 year old TV, what about people using older devices??
    Why should I have to have a knowledge of codecs and profiles to make a piece of software that I have paid over £60 work properly??

    Most importantly, how can I get an output file from CloneDB that will play on my TV when I cannot alter the codec/profile manually even if I wanted to.
     
    Last edited: Jan 5, 2015
  11. Adbear

    Adbear Well-Known Member

    How are they supposed to know what every device in the world will take? That's why they have specific settings for specific phones etc. The standard MP4 option makes an MP4 designed for playback on a PC and most media players. You will never be able to make a file that will play back on every device as different devices work to different specifications.

    As it is they appear to have added in extra restrictions to try and make it work on Panasonic device

    The fact they have to add in more restrictions to get it to work implies that Panasonic have restricted the MP4 settings which is why normal MP4's don't work as well.

    With regard to MP4 this from the manual of your TV kind of says it all
    So it only officially supports .MP4 files created buy other Panasonic devices which shows they have put their own restrictions in place and the devs here need to know what those restrictions are to be able to get working MP4's. Hopefully they've now been able to do that, but as it shows your 1 year old TV has been restricted on what it can play.
     
    Last edited: Jan 6, 2015
  12. gmac1701

    gmac1701 Well-Known Member

    Thanks for that Adbear, I appreciate you trying to help.


    "The fact they have to add in more restrictions to get it to work implies that Panasonic have restricted the MP4 settings which is why normal MP4's don't work as well."

    My point is that EVERY SINGLE MP4 obtained elsewhere plays EXCEPT the CloneDB ones.

    It also plays AVI, MTS, MKV without a problem.
    I really want to use the MP4 format so I can put them on my Ipad as well.
    I can use MKV but have to transcode them again if I want to put them on my Ipad.
     
    Last edited: Jan 6, 2015
  13. Adbear

    Adbear Well-Known Member

    Every one of your other mp4's are not full hd nor do they use the same profile levels or codecs etc, so it's not a valid comparison. Blame Panasonic for making an extremely restricted mp4 player in their TV's. The MP4's made with CloneBD play back fine on my LG TV which is at least 2 years old
     
  14. gmac1701

    gmac1701 Well-Known Member

    Well, I will try the new version later:

    •Fix: More AVC restrictions for playback on some hardware players (Panasonic)
     
  15. gmac1701

    gmac1701 Well-Known Member

    Well, I got 60 seconds out of it before the screen started flashing black then white.
    Obviously still not right.
     
  16. gorgo

    gorgo Member

    I've got a LG 60" smart TV model LB7100, and I've used cloneBD on several movies, works like a champ, only wish I could use the DVD cover instead of having a Jpeg of it then the mp4 right next to it. It would surly make it look a lot nicer.
     
  17. gmac1701

    gmac1701 Well-Known Member

    Finally got a solution I can live with until CloneDb makes MP4 compatible with my TV.
    My TV still won't play MP4's created using CloneDB.
    I am using Windows Home server for a storage device and the default Windows Media DLNA server.
    Windows DLNA doesn't support .mkv so I loaded up a trial of Twonky.
    Twonky indexes my .mkv and the TV plays .mkv!
    Result.

    I'll just have to transcode again with AirVideo if I want them on my Ipad
     
    Last edited: Jan 22, 2015