I have had these products for about a decade, and now I have a problem. I recently upgraded to a new laptop, which does not have a DVD drive so I am using an external LG drive. I am able to rip movies using ANYDvd and the external drive (I do get CSS errors, but it's the correct region) but the system crashes when I try to make a mobile copy (.avi) from either my hard drive or external dvd (LG). When CloneDVD mobile is directed to the source movie, the application shuts down. On older movies the application locks at 99%. I have not had this issue on my older 2015 laptop. I am currently making a mobile copies on my 2015 laptop and external drive, so I am confused. (The old laptop is barely working, BTW.) Both laptops are Windows 10 (64g) home versions and both had i7 processors. I have attached a copy of my screenshots of both my old and new laptop, and ANY help would be appreciated. Almost no new laptops come with built in laptops and I love AnyDVD and CloneDVD mobile. Help please.