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Missing Subtitles even though selected

C

Condy

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Joined
Feb 27, 2022
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I just noticed that even though I have selected embedded subtitles in the settings section (yes, I have triple checked), they are not present in the created mp4 files. Stupidly I never check my downloads normally so this has been going on for a while without me noticing so I will now have to delete a large portion of my downloads as I do not speak Korean, Chinese, Finnish etc :cry: I'm attaching a log for you to check and in NF I had selected the following options:
Title: One the Woman
1280x720
Language Korean (original)
Subtitles: English

I was using the latest beta version when I noticed, so I uninstalled it and tried vers 1.4.6.0, and yes I updated the settings again accordingly without any change. It's the same result for AP and D+ titles as well.

Please Help!!!
 

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  • One the Woman Season 01 Episode 01 - Episode 1.astlog
    314.9 KB · Views: 2
Condy said:
so I will now have to delete a large portion of my downloads
Click to expand...
You don't. Just download them a second time, but with external subs. Then, if you really need/want embedded subs, merge them using MKVToolNix or similar tools like ffmpeg. That way you still loose tokens (but that shouldn't be a problem right now), but you don't have to wait for every download a second time. Just cancel them after 2 or 5%, when the subs got created.

Besides that, AS claims to do something about the subs, but no error:
Code: 
00:05:28.483 - [Notice] [Mux:netflix] Fetching subtitles
00:05:28.785 - [Notice] [Mux:netflix] Selected subtitles format: embedded
 
Condy said:
I just noticed that even though I have selected embedded subtitles in the settings section (yes, I have triple checked), they are not present in the created mp4 files. Stupidly I never check my downloads normally so this has been going on for a while without me noticing so I will now have to delete a large portion of my downloads as I do not speak Korean, Chinese, Finnish etc :cry: I'm attaching a log for you to check and in NF I had selected the following options:
Click to expand...
Are you certain, that the subtitles are not in the file? And it's not just your player being unable to handle embedded subs?
According to your log file, the subtitles should be in the video.
And so far I've not heard of anybody complaining about missing subs.

I use embedded subtitles all the time, never a problem.
 
I've used Windows Media Player and Microsofts Movies & TV player without seeing any subtitles
 
That works!!! Many thanks RedFox1!!

So weird though as I've used Movies & TV the whole time without any issues prev. I even uninstalled it and downloaded the latest version of it today without any luck....

Thanks a million!!
 
Condy said:
That works!!! Many thanks RedFox1!!

So weird though as I've used Movies & TV the whole time without any issues prev. I even uninstalled it and downloaded the latest version of it today without any luck....

Thanks a million!!
Click to expand...
We all try our best to help our wonderful product supporters, thank you.;)
 
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