License renewal problem

Discussion in 'Purchase and License Keys' started by Pedro A. Morejon, Aug 23, 2018.

  1. Pedro A. Morejon

    Pedro A. Morejon New Member

    The form to enter the information keeps jumping from step "1/4, Personal information", to step "3/4, Review information" Where is step "2/4 enter the credit card info"?. pressing the "Edit Data" button goes back to step 1/4. I went through the trouble of getting a Wal-Mart money card just so I could pay to renew my AnyDVD, and I still can't renew it. I have been using Slysoft AnyDVD/CloneDVD for over ten years, why was renewal made so difficult? Please help.

    pm*****@comcast.net
     
    Last edited by a moderator: Aug 23, 2018
  2. Ivan

    Ivan Admin Staff Member

    Hi Pedro,

    Our order process is checking if your email addess is reachable for our mail server. Looks like comcast has blocked our email server.

    However, just override the warning and use your comcast email address. If you do not receive a license email (because comcast is not accepting emails from @redfox.bz), just post here a message and I'll sent you the license.

    Ivan
     
  3. Pedro A. Morejon

    Pedro A. Morejon New Member

    I received your email without a problem.
     
  4. Pedro A. Morejon

    Pedro A. Morejon New Member

    Have not heard anything back from anyone. I still can't buy AnyDVD. The part of the form that allows one to enter the credit card information does not come up. Please help.

    Thank you
     
  5. Ivan

    Ivan Admin Staff Member

    Please try again. Visa/Mastercard should work now.
     
  6. Pedro A. Morejon

    Pedro A. Morejon New Member

    Thanks, I was finally able to purchase/renew my AnyDVD license. But I just noticed that it will expire 6/22 instead of 9/22. Since it was not my fault that your system would not allow me to buy your product with my credit card back in June when I wanted to buy it, I don't see why I am losing 3 months of use. I even went to the additional trouble of getting a Walmart VISA card. Can you guys fix this?
     
  7. Ivan

    Ivan Admin Staff Member

    Fixed. Please check your license.