I am using AnyDVDHD version 184.108.40.206. I am getting this message when I try to process the JW3 UHD disc: "Cannot process request at this moment, please try again later! ERROR processing Blu-ray disc" The UHD disk is part of a two disc BR/UHD set purchased from Amazon. The blu-ray disc processed fine. How do I generate a ziplog file to post here?