I have been using this product for over a month now and really like it. I used the trail version then purchased the life time license. After reading some of the posts here I decided to leave the download speed to 1x which was find for me, and downloaded from both Netflix and Amazon without any issues. I put in a new system and downloaded the newest version to put on that system but had issues with downloads especially with Netflix I thought that the downloads were freezing so I kept aborting and and starting over and would finally get it to work. I thought it was something with the new system so I booted up my old system that still had the previous version on it and had the same issue there. I have found out that they are not freezing up but taking a really long time. I have had to increase the time to unlimited to get them to finish in any good amount of time. a 40 min show on Amazon just took over 2 hours to download with the unlimited setting and Netflix takes about 4-5 times longer than that. I am not sure what I should be looking for, my internet bandwidth is the same as it was when it was working properly, any help would be great. Thank you in advance.