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Hulu provider setup failed (PIN issues?)

Porkrinds

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Joined
Dec 30, 2012
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10:20:06.596 - [Error] [hulu] Error receiving: 201 (403) Error transferring https://auth.hulu.com/v2/web/profiles/switch - server replied: Forbidden, https://auth.hulu.com/v2/web/profiles/switch
10:20:06.596 - [Error] [hulu] {"error":{"id":"0b8e8ae8-<numbers>-81b1-8abc5b270301:1653049111","status":"403","name":"pin_required","message":"PIN is required but it's missing from the parameter.","timestamp":"2022-05-20T12:18:31Z"}}
10:20:06.596 - [Error] [hulu] profile auth failed
10:20:06.596 - [Error] [hulu] failed to switch profile

New install, trying to setup Hulu for the first time. Put in name and pw and a box saying provider setup failed. Found the above in the logs. I do have PIN on the account.

Can it be fixed to work with accounts with a PIN?

I went ahead and removed the PIN since it's just a family account and it's not profile specific it seems.
 
10:20:06.596 - [Error] [hulu] Error receiving: 201 (403) Error transferring https://auth.hulu.com/v2/web/profiles/switch - server replied: Forbidden, https://auth.hulu.com/v2/web/profiles/switch
10:20:06.596 - [Error] [hulu] {"error":{"id":"0b8e8ae8-<numbers>-81b1-8abc5b270301:1653049111","status":"403","name":"pin_required","message":"PIN is required but it's missing from the parameter.","timestamp":"2022-05-20T12:18:31Z"}}
10:20:06.596 - [Error] [hulu] profile auth failed
10:20:06.596 - [Error] [hulu] failed to switch profile

New install, trying to setup Hulu for the first time. Put in name and pw and a box saying provider setup failed. Found the above in the logs. I do have PIN on the account.

Can it be fixed to work with accounts with a PIN?

I went ahead and removed the PIN since it's just a family account and it's not profile specific it seems.
I have no idea how to help you if you do not upload or PM me a proper log file. You are the only person having this issue. Delete the pin and try it.
 
10:20:06.596 - [Error] [hulu] Error receiving: 201 (403) Error transferring https://auth.hulu.com/v2/web/profiles/switch - server replied: Forbidden, https://auth.hulu.com/v2/web/profiles/switch
10:20:06.596 - [Error] [hulu] {"error":{"id":"0b8e8ae8-<numbers>-81b1-8abc5b270301:1653049111","status":"403","name":"pin_required","message":"PIN is required but it's missing from the parameter.","timestamp":"2022-05-20T12:18:31Z"}}
10:20:06.596 - [Error] [hulu] profile auth failed
10:20:06.596 - [Error] [hulu] failed to switch profile

New install, trying to setup Hulu for the first time. Put in name and pw and a box saying provider setup failed. Found the above in the logs. I do have PIN on the account.

Can it be fixed to work with accounts with a PIN?

I went ahead and removed the PIN since it's just a family account and it's not profile specific it seems.

From what I understand, the PIN is only required if you want to restrict content. The birthdate you add to the profile determines content that profile can see
Try setting the birthdate on the profile you want to use on AS so the age is 18+ and it shouldn't ask for the PIN.

I'm sure the dev's could account for the PIN request if needed, but yup...you need to provide a log file so they can see what needs to be changed.
 
I set up Hulu for the first time today as well and had the same isssue with the Pin. The only method that works to get Hulu going is to disable the Pin from your account. Pin support for profiles needs to be added so you can use the Parental Control for your profiles and keep the kids out.
 
Pin support is easy enough to enable and disable
  1. Visit Hulu.com and hover over your Profile icon (upper right), then select Manage Profiles.
  2. You’ll see Parental Controls with a toggle labeled PIN Protection.
  3. Toggle or select your desired action:
    • Turn on PIN Protection to enable – now used to access non-kid profiles AND for creating new non-kid profiles.
    • Turn off PIN Protection to disable.
    • Manage PIN to change PIN.
 
Pin support is easy enough to enable and disable
  1. Visit Hulu.com and hover over your Profile icon (upper right), then select Manage Profiles.
  2. You’ll see Parental Controls with a toggle labeled PIN Protection.
  3. Toggle or select your desired action:
    • Turn on PIN Protection to enable – now used to access non-kid profiles AND for creating new non-kid profiles.
    • Turn off PIN Protection to disable.
    • Manage PIN to change PIN.
Yup...you're right RedFox.....I should have looked before I posted. It use to ask for a pin when kids tried to access adult materials. Now it asks for the pin when you log in as an adult.
They should have left it the original way.

Easiest solution as you suggest...disable for downloading and then reenable to keep the kiddies out.
 
Yup...you're right RedFox.....I should have looked before I posted. It use to ask for a pin when kids tried to access adult materials. Now it asks for the pin when you log in as an adult.
They should have left it the original way.

Easiest solution as you suggest...disable for downloading and then reenable to keep the kiddies out.
Thanks Jim.
 
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