Question HBOMax - Can't determine client version

[Enterprise]

I have the same problem .

 

[FatBoy]

I would also join the group that has the same problems with the HBOmax provider... (the problem occurred today)

 

[magicliff]

Same problem here. Everything was working yesterday. Log file attached.

 

[RedFox 1]

Okay, we are aware of the issue, screenshots and "Me too" is not going to help. Thank you.

 

[Juankixpio]

Okay, we are aware of the issue, screenshots and "Me too" is not going to help. Thank you.

[COLOR=var(--YLNNHc)]error on hbo max spain:

Provider setup failed

Can't determine client version

Can someone help me or tell me what causes this error and how to solve it, thank you[/COLOR]

 

[sabah]

slowly, this is a normal process that causes the transition from hbo max to max, nothing can be done here until max is released, hbo max is history in Europe

 

[Juankixpio]

[COLOR=var(--YLNNHc)]error on hbo max spain:

Provider setup failed

Can't determine client version

Can someone help me or tell me what causes this error and how to solve it, thank you[/COLOR]

 

[Blukis]

Błąd [COLOR=var(--YLNNHc)] na hbo max Spain:

Konfiguracja dostawcy nie powiodła się

Nie można określić wersji klienta

Czy ktoś może mi pomóc lub powiedzieć, co jest przyczyną tego błędu i jak go rozwiązać, dziękuję [

 

[RedFox 1]

Please read the thread, we know about the issue, and we do not need any more information, no more "Me too" posts, they don't help.

Czy ktoś może mi pomóc lub powiedzieć, co jest przyczyną tego błędu i jak go rozwiązać, dziękuję [

As I said in this thread before, no I cannot tell you how to solve it. The developers have been made aware, now give them a chance to see what the issue is.

 

[Fogue]

Max stopped working for new content, "old" content is still working using the keys in the cache, I'm going to say that the cdm was probably revoked, I decided to create the topic so that the devs are "inside" the problem, and fix this asap, log attached, thanks

 

[RedFox 1]

as I said, the developers are aware of it. We will fix it thank you.

 

[Unbreakable]

Why doesn't HBOMAX load on AS for 3 days?

 

[RedFox 1]

Yes, they changed some settings in MAX and HBOMax. It's a known issue. Thank you for reporting.

 

[combatwars]

Reading this thread is like watching "the political showdown of the century" from Community, except Redfox is saying "Stop, we know." and the next person comes up to report the same or similar issue.

 

[Trumanb]

I got the same problem :-( waiting for a new update I think

 

[RedFox 1]

We are working on the problem. We are aware of it.

 

[mossman]

Same problem here. Thank you for work for a fix.

 

[RedFox 1]

Yes everyone will have the same issue until we fix it.

 

[zasek]

You've been repairing Netflix since January and nothing is working out, I don't think you can handle HMAX either. AMAZON and Disney are still operational.

 

[cartman0208]

This thread has run it's course.
The issue is been worked on.
Thanks for participating and your patience.