Dumpfile for DVD 'Case 39'

From 4/10/2018 to 4/14/2018 I tried to backup Case 39. I tried 2 different originals on each of 2 dvd drives. In the 4 attempts, I got a pop-up's that a 'AnyDVD_8.2.3.3_dump.zip' was created and to send it to bugs@redfox.bz. So I sent the last dump on 4/14/2018.

I have not gotten any indication as to the receipt of the dump file or any indication of resolving the issue.

Can anyone with knowledge of this troubleshooting please respond.

Thank you kindly.

Respectfully, Gary172

 

That's a pretty old movie James, but I''ll help out and give the link.
https://www.amazon.com/Case-39-Rene...e=UTF8&qid=1524004224&sr=1-2&keywords=case+39

 

@Indyrod - thanks for your help.
@James - I bought the disc from a local rental store. They were cleaning out their shelves of old (no kidding) dvd's. When the first disc generated two dump files, I brought it back and exchanged it for their other copy. No joy.
Both discs are grey colored, copyrighted with several dates - 2007, 2011 by p*r@m%*nt
I thought for sure the dump file would help???? just for sh%ts and grins, what does the dump file indicate, if anything?
BTW - I really enjoyed the movie!!

Thanks for all your help, regards, Gary

 

@James - Cool. I just sent another dumpfile from a 3rd disc. FYI the barcode on the dvd container is 0 9736347314 5.
Out of curiosity, what do these dump files tell you?
Regards, Gary

Sorry - I didn't see the 'try anydvd 8.2.4.2
I'll try this later today. THanks

 

8.2.4.2 is working. Took over a minute to scan, but the disc is ripping. Thanks for all your help.
Regards, Gary

 

Ripped fine, no issues. running thru clonedvd. Looks good. Thanks.
BTW - if I run into a similar issue on another dvd should I bother sending the dump file if one is generated?