Crash after download hangs

Discussion in 'AnyStream' started by 97037083, Feb 20, 2021.

  1. 97037083

    97037083 Active Member

    Hi Guys,
    i try to download a episode of the mentalist from amazon prime.
    It hangs on 0%. If i try to close anystream the application crashs.
     

    Attached Files:

  2. RedFox 1

    RedFox 1 Super Moderator

    Please post a log file, not the dump. Open program, top left, settings, you will see create the log file. Post it here.
     
  3. Prospere

    Prospere RedFox Development Team

    @RedFox 1 It's the correct file. It contains the word Dump, which may be a bit confusing, but it's still generated by AnyStream and it contains the log ;)
     
    RedFox 1 likes this.
  4. RedFox 1

    RedFox 1 Super Moderator

    Thank you Prospere


    Sent from my iPhone using Tapatalk Pro
     
  5. Prospere

    Prospere RedFox Development Team

    The download was aborted due to a network failure (is there a VPN in place?)
    The crash, however, seems to be a bug - need to check it.
     
  6. 97037083

    97037083 Active Member

    I use no vpn. I was connteced via wlan to the internet. This there a timeout if a network failure occur?
     
  7. 97037083

    97037083 Active Member

    It happen again for few seconds. This time i was connected via network cable.
     

    Attached Files:

  8. Prospere

    Prospere RedFox Development Team

    Yes, but only if the download has been initiated. In this case you haven't got that far.
    However, you should've received a messagebox saying that there's been a problem and AnyStream is not able to initiate a download. The fact that it crashes is not good and I will take care of that.
     
  9. 97037083

    97037083 Active Member

    I waiting over 5 minutes before i close anystream manually. No messsage oder popup is shown to me.
     
  10. Prospere

    Prospere RedFox Development Team

    I understand. I will take a deeper look at this problem.