Computer SHUTS DOWN

Discussion in 'General Hardware Issues' started by mikeandirene, Jan 27, 2008.

  1. mikeandirene

    mikeandirene New Member

    Please someone help me! I put in a disc, and it goes thru the first phase, then spits out the disc and asks for a blank one. When i put the blank disc in, after the computer recognizes there's a disc there, all of a sudden the computer SHUTS DOWN and restarts! It doesn't do this all the time, but quite often lately. I am no computer geek. What could possibly be wrong!??
     
  2. Webslinger

    Webslinger Retired Moderator

    You're using Clonedvd, I'm guessing?

    1. Check for dust inside your case. Turn power off first on the power supply. Check for dust inside fans in the power supply, cpu, graphics card . . .

    2. It's possible there's an issue with your computer's power supply.

    3. It's possible you have something on your system that is causing conflicts with Clonedvd. Do this so that someone can check:

    a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"
     
  3. mikeandirene

    mikeandirene New Member

  4. Webslinger

    Webslinger Retired Moderator

    Vob's or Pinnacle's Instantwrite is packet writing software and can cause conflicts with Anydvd. If you want drag-and-drop functionality (as you would use a floppy disc), use dvd-ram instead, which is more stable.

    This filter from Veritas may also cause issues.

    1.
    i) Create a backup of your registry
    ii) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
    (it's also an excellent program imo)
    iii) Go to Tools > Filter Driver Load Order. Select "CDRDRV". Click "Remove Selected Filter". select "drvmcdb". Click "Remove Selected Filter". Select "ASAPIW2K". Click "Remove Selected Filter". Select "Cdr4_xp". Click "Remove Selected Filter". Click "ok".
    iv) Reboot

    2. Use Verbatim or Taiyo Yuden (not Valuline) blank media only

    3. Check for dust inside your case. Turn power off first on the power supply. Check for dust inside fans in the power supply, cpu, graphics card . . .

    4. It's possible there's an issue with your computer's power supply. Get it looked at.
     
  5. oldjoe

    oldjoe Well-Known Member

    For the restarting issue: Go to Start-Right clik "My Computer" -clik "Properties"-clik "Advanced"=Look for "Startup and Recovery" and clik on "Settings"-Under "System Failure" UNCHECK "Automatically Restart".
    That will allow Windows to give you an error message instead of restarting.
    The error message can help to pin down the restarting problem.
    Anything from dust buildup to failing hardware can cause your problem.
     
  6. Wildrat

    Wildrat Well-Known Member

    Joe, that was a great tip!
    I knew that was somewhere but I never remember to change it to do not restart till I have a issue and then I can't remember where the setting is.
    I had the restart problem the other day with this computer when i was installing drivers. One of the drivers was not very compatible and the machine would just restart. It was driving me crazy. My problem was with the SATA burners I just purchased, no probs with the Lite-On burners just drivers. I have dis-connected them for now till that card gets here Wednesday.
    I hope you figure out what was going on with your restarting problem, make sure you post here and let us know what the prob was.
     
    Last edited: Jan 29, 2008