I am sorry if I am not following the rules...what is the procedure for notifying slysoft about keys that are not working? I am assuming: Summary for drive K: (AnyDVD 220.127.116.11) NERO IMAGEDRIVE2 2.26 Drive (Hardware) Region: 0 (not set!) Media is a DVD. Booktype: dvd-rom (version 1), Layers: 1 Total size: 4718592 sectors (9216 MBytes) Video Blu-Ray label: 89707103_000001_BLACK_CROWS Media is AACS protected! Failed to retrieve AGID! ERROR processing Blu-Ray disc! this disc has been out for awhile what a great product, keep up the good work!