1. a)Click the red fox icon on your toolbar.
b) Navigate to "Program Settings".
c) Click "enable logging".
d) Click "ok".
e) Put the problematic disc in your optical drive/reader.
f) Go to your My Documents folder
g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
h) When replying or posting in the Slysoft forums, look for the icon that looks like
i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"
2. State the specific version(s) of the burning application(s) you are using (and stating "latest versions" isn't sufficient information; use full version numbers)
3. What blank media are you using? Specify a) brand name b)type (-R, +R, -RW, +RW, RAM, DL, etc.) c)media code, d) capacity/size, e) batch codes/serial codes (often found printed on the inner plastic hub of the blank disc), and f)country (factory information would be great as well, if possible) where the media was made (look on the physical packaging; do not rely on programs to accurately give you this information).
If you don't know how to obtain media codes, you may find the following programs useful:
http://dvd.identifier.cdfreaks.com and
http://www.dvdinfopro.com/
4) At what speed are you burning your blank media?
5) Specify the a)full title, b)region code, c) country, and d) release date of the movie that you're experiencing issues with (with respect to the backup)