AnyDVD blocks access to CD Drives and locks up computer

Discussion in 'AnyDVD HD (DVD issues)' started by N_Jay, Mar 9, 2008.

  1. N_Jay

    N_Jay Member

    I have been using AnyDVD for more than a year with no problem.
    Today I encountered a problem and have not found a way to resolve it.
    If AnyDVD is running when I put in a disc, I get the pop-up saying the disc will be available in a moment, but it never becomes available.
    If I try to look at the drive or even open folder window with the drive., the machine becomes unstable. I never get blue screen but usually end up with nothing but my desktop background and no way to shut down except task manager which takes several minuets with lots of "program did not close warnings.

    The last two changes were the update to the most recent version 6.3.1.7 (I think) and a Microsoft update of .NET 3.0

    I have tried a de-install and reinstall of AnyDVD. About o try a de-install of .NET 3.0 but I am not sure that is possible.

    HELP!!!!

    EDIT:

    Closing AnyDVD or even just disabling it keeps the problem from occurring.
    Safe mode does not help at all.

    Once it occurs I can not get to the Any DVD control panel to try to re-disable it to see if I get system control back.

    HELP HELP!!
     
    Last edited: Mar 9, 2008
  2. Webslinger

    Webslinger Retired Moderator

  3. N_Jay

    N_Jay Member

    I read through the linked post and all the other links.

    It seems as if that is the shotgun approach to fixing the problem.
    In most cases it seems obvious that most of this does not apply to my problem.

    The only thing that seems like it might be close is the step #5 "LockedIO" issue (Maybe, since there is no definition of the symptom)

    I prefer not to make lots of changes that have nothing to do with the problem.

    AnyDVD sees the drives, and tries to work when a disc is put it, but it never seems to finish its task and seems to hang all process (or most) until a shut down is done (which is really hard with all the hung processes).
     
  4. Webslinger

    Webslinger Retired Moderator

    No. Not at all. A gummed up filter stack could be causing the problem along with faulty and/or corrupt busmaster drivers. If you want help, then follow the steps. Actually, I have better things to do than trying to pry troubleshooting information out of you. Perhaps someone else will assist you.
     
    Last edited: Mar 9, 2008
  5. N_Jay

    N_Jay Member

    Sorry, did not mean it that way.

    That post seems to be addressing a wide range undefined of issues (i.e. "AnyDVD does not work at all", etc.)

    I am working on the IDE driver now but every test leaves the system unstable and with the painfully slow shut down and restart, I was hoping to find a complaint similar enough to not do the extra steps.
     
  6. N_Jay

    N_Jay Member

    Filter Check Tool v3.4

    An Upper Filter found is: NTIDrvr
    Filterdriver properties are:


    A Lower Filter found is: AnyDVD
    Filterdriver properties are:
    Name: AnyDVD
    Caption: AnyDVD
    Description: AnyDVD
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: AnyDVD
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\WINDOWS\system32\Drivers\AnyDVD.sys
    Version Info: 6.3.1.7
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Manual
    StartName:
    State: Running
    Status: OK
    TagId: 0


    A Lower Filter found is: ElbyDelay
    Filterdriver properties are:
    Name: ElbyDelay
    Caption: ElbyDelay
    Description: ElbyDelay
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: ElbyDelay
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\WINDOWS\system32\Drivers\ElbyDelay.sys
    Version Info: 5.1.0.1
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Manual
    StartName:
    State: Running
    Status: OK
    TagId: 0


    A Lower Filter found is: PxHelp20
    Filterdriver properties are:
    Name: PxHelp20
    Caption: PxHelp20
    Description: PxHelp20
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: PxHelp20
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\WINDOWS\system32\Drivers\PxHelp20.sys
    Version Info: 3.0.56.0
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Boot
    StartName:
    State: Running
    Status: OK
    TagId: 0


    A Lower Filter found is: ElbyCDFL
    Filterdriver properties are:
    Name: ElbyCDFL
    Caption: ElbyCDFL
    Description: ElbyCDFL
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: ElbyCDFL
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\WINDOWS\system32\Drivers\ElbyCDFL.sys
    Version Info: 5.2.1.3
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Manual
    StartName:
    State: Running
    Status: OK
    TagId: 0
     
  7. N_Jay

    N_Jay Member

    ===============================================
    Filter Driver Load Order - ImgBurn v2.4.0.0
    ===============================================

    Upper Device Filter: redbook
    Upper Class Filter: NTIDrvr
    Device: CD/DVD-ROM Device
    Lower Class Filter: ElbyCDFL
    Lower Class Filter: PxHelp20
    Lower Class Filter: ElbyDelay
    Lower Class Filter: AnyDVD
    Lower Device Filter: imapi

    Filter Name: redbook
    File Name: C:\WINDOWS\System32\DRIVERS\redbook.sys
    File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
    File Description: Redbook Audio Filter Driver
    Product Name: Microsoft® Windows® Operating System
    Product Version: 5.1.2600.2180
    Company Name: Microsoft Corporation
    Copyright: © Microsoft Corporation. All rights reserved.

    Filter Name: NTIDrvr
    File Name: C:\WINDOWS\system32\DRIVERS\NTIDrvr.sys
    File Version: 1, 0, 0, 6 [1.0.0.6]
    File Description: NTI CD-ROM Filter Driver
    Product Name:
    Product Version: 1, 0, 0, 6 [1.0.0.6]
    Company Name: NewTech Infosystems, Inc.
    Copyright: Copyright (C) 2002 NewTech Infosystems, Inc.

    Filter Name: ElbyCDFL
    File Name: C:\WINDOWS\System32\Drivers\ElbyCDFL.sys
    File Version: 5, 2, 1, 3 [5.2.1.3]
    File Description: ElbyCDIO Filter Driver
    Product Name: CloneCD
    Product Version: 5, 2, 1, 3 [5.2.1.3]
    Company Name: SlySoft, Inc.
    Copyright: Copyright (C) 2003 - 2006 SlySoft, Inc.

    Filter Name: PxHelp20
    File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
    File Version: 3.00.56a [3.0.56.0]
    File Description: Px Engine Device Driver for Windows 2000/XP
    Product Name: PxHelp20
    Product Version: [2.0.0.0]
    Company Name: Sonic Solutions
    Copyright: Copyright © Sonic Solutions

    Filter Name: ElbyDelay
    File Name: C:\WINDOWS\System32\Drivers\ElbyDelay.sys
    File Version: 5, 1, 0, 1 [5.1.0.1]
    File Description: Elby Delay Lower Filter Driver
    Product Name: CDRTools
    Product Version: 5, 1, 0, 1 [5.1.0.1]
    Company Name: Elaborate Bytes AG
    Copyright: Copyright (C) 2003 - 2006 Elaborate Bytes AG

    Filter Name: AnyDVD
    File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
    File Version: 6.3.1.7
    File Description: AnyDVD Filter Driver
    Product Name: AnyDVD
    Product Version: 6.3.1.7
    Company Name: SlySoft, Inc.
    Copyright: Copyright 2002 - 2008 SlySoft, Inc.

    Filter Name: imapi
    File Name: C:\WINDOWS\System32\DRIVERS\imapi.sys
    File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
    File Description: IMAPI Kernel Driver
    Product Name: Microsoft® Windows® Operating System
    Product Version: 5.1.2600.2180
    Company Name: Microsoft Corporation
    Copyright: © Microsoft Corporation. All rights reserved.
     
  8. Webslinger

    Webslinger Retired Moderator

    from http://www.cdr-zone.com/forum/about4719.html

    NTIDrv - NTI CD-ROM Driver used by New Tech Infosystems Inc in their burning and ripping engine

    I'm pretty sure NTI FileCD, which is packet writing software, installs this driver. Packet writing software often causes problems with Slysoft software and other software in general. If you want drag-and-drop functionality, use dvd-ram instead, which is more stable.

    1. Uninstall NTI's Filecd packet writing software, and ensure NTIDrvr no longer appears in your upper filters after rebooting. If you need that drag and drop functionality, use dvd-ram instead.

    But if you can't figure out how to remove (or uninstall that program) that filter (or how to check your filters), do this:

    i) Create a backup of your registry
    ii) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
    (it's also an excellent program imo)
    iii) Go to Tools > Filter Driver Load Order. Select "NTIDrvr". Click "Remove selected filter". Click "ok".
    iv) Reboot

    Keep in mind whatever program installed that filter will no longer work properly.


    2.
    a) Is DMA enabled for your drives in
    i) Windows XP?
    ii) Windows Vista?
    iii) general?

    3. Visit your burner's website (and/or optical drive's website), and update your burner's firmware if possible.
    If you don't know how to go about doing this, visit http://forum.slysoft.com/showpost.php?p=12794&postcount=10

    4. i. For XP with ide burners
    Click this

    Do what it says to do if you have XP and an ide burner/optical drive.

    ii. For Vista with ide burners

    Go into device manager, and check to ensure you're using standard Microsoft ide busmaster drivers.

    Right click on your PCI IDE Bus Master controller, and remove it. Ensure that it also removes the driver for your DVD/CD rom. Reboot. Your system should find hardware. After your system is finished installing hardware, reboot again.

    click http://forum.slysoft.com/showpost.php?p=48880&postcount=20 to get a better idea of what I'm asking for if you're using Vista.




    Other than that I'm out of suggestions. I am unable to reproduce this issue with Vista 64 bit Ultimate edition nor Windows XP Pro 32 bit (two of these systems have .net Framework 3 with latest updates) bit on over four different systems.
     
  9. N_Jay

    N_Jay Member

    It is XP SP2

    Would the NTI filter be used by Nero or MS Media Player 11?

    I have not installed any burning software in a long while.

    So, it sounds like I have found a weird failure? Just my luck!

    OK, filter removed, lets see what happens.

    New firmware is next (Would have been higher on my list, but this system has been stable for so long).
     
  10. Webslinger

    Webslinger Retired Moderator

    I have Nero 8 and Windows Media Player 11 (I never use this program, but it is on my computers) on most of my systems. I don't have NTIDrvr in my filter stack.
     
  11. N_Jay

    N_Jay Member

    OK, deleted filter, no joy!

    You asked about DMA but did not say which is better?

    I just remembered the instant this started.

    I put two CDs in two drives at almost the same time.

    Could AnyDVD got confused by this? Is there some setting or registry table that I need to delete when reinstalling to get a truly clean install?
     
  12. Webslinger

    Webslinger Retired Moderator

    :confused: which what is better?

    If you have non-Sata optical drives, DMA should be enabled. With SATA, DMA should be enabled by default. DMA
    should always be enabled.


    Not permanently

    Click the red fox icon on your toolbar. Click the "default" button. Click "ok".

    Sometimes cracks can cause this problem, but I presumed that you were not using a crack.

    James may pop in this thread and give me a hard time for mentioning trying to use a registry cleaning program, but you do appear to be having problems, and nothing else seems to be working, so . . .

    Backup your registry first.

    a) Keep your license key file backed up safely
    b) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
    c) Reboot
    d) Download Anydvd http://static.slysoft.com/SetupAnyDVD.exe
    e) Exit all Slysoft programs (including Anydvd, Clonedvd2, Clonecd, Clonecdtray, Clonedvdmobile, etc.). Check Windows Task Manager if you have to.
    f) Use a registry cleaning program: a free one is CCleaner. Some people also like Registry Mechanic (but it's not freeware)
    g) At this point disable your antivirus and firewall programs
    h) Reinstall
    i) Reboot
    j) Install your license key (if required) http://forum.slysoft.com/showthread.php?t=732
    k) At this point enable your antivirus and firewall programs
     
  13. N_Jay

    N_Jay Member

    Thanks for all the help.

    No crack or hack in use on this computer as it is my "main" machince and I need it for work.

    I will try to restor defaults.

    DMA is on (if available)

    After that it will have to wait for next weekend, as I have to travel in a few hours.

    This is what I get for trying to add "Lynard Skynyrd" to my music collection!
    Darn double CD sets! :))

    Actually I was ripping for a few hours with no hitches, and then got aggressive and put in a double CD set at the same time!
     
  14. Webslinger

    Webslinger Retired Moderator

    Unfortunately, I'm other than what I've already written, I'm out of suggestions at this time, and I am also unable to reproduce this problem.

    Perhaps others will post suggestions as well.