AnyDVD 6.5.4.4 Crashes After Install (0x5ad71531" referenced memory at "0x00000014")

Gerry Hunter · May 1, 2009

Never seen anything like this before.

I downloaded the new setup file, and ran it. The install proceeded apparently normally to completion. However, when I selected "finish", and AnyDVD went to load, it crashed.

The frame for the settings began to draw, but never filled. The Windows XP (Pro) box came up telling me that AnyDVD had a problem and had to shut down appeared - and it did. It would not start when I tried again, or after a reboot.

I tried to revert to 6.5.4.0, but after it did the same thing at the same point. I then did a system restore to a couple of days ago, and 6.5.4.0 reappeared, and loaded just fine. I tried a new download copy of the 6.5.4.4, but it crashed, just as before. System restore, once again, brought back a functioning 6.5.4.0.

I've used AnyDVD for years, and never had a problem anything close to resembling this.

I can't give you much more than this because 6.5.4.4 simply won't run. Any insights? Anything else I can provide?

Thanks,

Gerry Hunter

Webslinger · May 1, 2009

click http://forum.slysoft.com/showthread.php?t=1559, and go through the steps (especially #1 . . . note that step 4 requires you to post information)

Gerry Hunter · May 1, 2009

Copy. Can't do it right now, but will reply after I've done the steps.

Thanks, Gerry

Gerry Hunter · May 1, 2009

Here's the Info

No joy on getting it going. Here's the step 4 info.

===============================================
Filter Driver Load Order - ImgBurn v2.4.4.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: DLACDBHM
Lower Class Filter: DRVMCDB
Lower Class Filter: PxHelp20
Lower Class Filter: iomdisk
Lower Class Filter: AnyDVD
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158 )
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: DLACDBHM
File Name: C:\WINDOWS\System32\Drivers\DLACDBHM.SYS
File Version: local_build
File Description: Shared Driver Component
Product Name:
Product Version: [1.0.0.1]
Company Name: Roxio
Copyright: Copyright © 2006 Roxio

Filter Name: DRVMCDB
File Name: C:\WINDOWS\System32\Drivers\DRVMCDB.SYS
File Version: 8.10.42a [8.10.42.0]
File Description: Device Driver
Product Name:
Product Version: [1.0.0.1]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.56a [3.0.56.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: iomdisk
File Name: C:\WINDOWS\System32\DRIVERS\iomdisk.sys
File Version: 2,0,2,5 [2.0.2.5]
File Description: Iomega Disk Filter Driver
Product Name: Microsoft(R) Windows NT(R) Operating System
Product Version: 5.00.1636.1 [5.0.1636.1]
Company Name: Iomega Corporation
Copyright: Copyright (C) Iomega Corporation 2000

Filter Name: AnyDVD
File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
File Version: 6.5.4.4
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.5.4.4
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2009 SlySoft, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158 )
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

[end paste]

Here's the message I get on the startup abort. It appeared after the reinstall reboot, as the tray display tried to load (frame only, then this):

VerbosePageForm: AnyDVDtray.exe - Application error

The Instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read." Click on OK to terminate the program.

Gerry

DrinkLyeAndDie · May 1, 2009

Filter Name: DLACDBHM
File Name: C:\WINDOWS\System32\Drivers\DLACDBHM.SYS
File Version: local_build
File Description: Shared Driver Component
Product Name:
Product Version: [1.0.0.1]
Company Name: Roxio
Copyright: Copyright © 2006 Roxio

Filter Name: DRVMCDB
File Name: C:\WINDOWS\System32\Drivers\DRVMCDB.SYS
File Version: 8.10.42a [8.10.42.0]
File Description: Device Driver
Product Name:
Product Version: [1.0.0.1]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Remove these filter. Refer here for other problematic filters: http://forum.slysoft.com/showthread.php?t=15536.

Create a backup of your registry. Refer here for how to do so: http://support.microsoft.com/kb/322756
Download ImgBurn (freeware) here: http://www.imgburn.com/index.php?act=download.
Start ImgBurn and go to Tools > Filter Driver Load Order....
Select "DLACDBHM". Click Remove Selected Filter. Click OK.
Select "DRVMCDB". Click Remove Selected Filter. Click OK.
Reboot

Whatever program installed the filter may no longer work properly. If you reinstall the software that installed the filter then the filter will be installed on your system again.

After rebooting check to see that it is no longer listed by using ImgBurn to see the Filter Driver Load Order....

It really would be a wise idea to read the forum stickies since things like these filters are mentioned in them.

Webslinger · May 1, 2009

Gerry Hunter said:
No joy on getting it going. Here's the step 4 info.

What antivirus and firewall software are you running?

Gerry Hunter · May 1, 2009

Running ZoneAlarm Suite 7.

Just for info's sake, I mentioned that 6.5.4.0 runs fine when I restore to it. It's running right now, without problem. Here is the info I get from ImgBurn when it is running:

===============================================
Filter Driver Load Order - ImgBurn v2.4.4.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: DLACDBHM
Lower Class Filter: DRVMCDB
Lower Class Filter: PxHelp20
Lower Class Filter: iomdisk
Lower Class Filter: AnyDVD
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158 )
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: DLACDBHM
File Name: C:\WINDOWS\System32\Drivers\DLACDBHM.SYS
File Version: local_build
File Description: Shared Driver Component
Product Name:
Product Version: [1.0.0.1]
Company Name: Roxio
Copyright: Copyright © 2006 Roxio

Filter Name: DRVMCDB
File Name: C:\WINDOWS\System32\Drivers\DRVMCDB.SYS
File Version: 8.10.42a [8.10.42.0]
File Description: Device Driver
Product Name:
Product Version: [1.0.0.1]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.56a [3.0.56.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: iomdisk
File Name: C:\WINDOWS\System32\DRIVERS\iomdisk.sys
File Version: 2,0,2,5 [2.0.2.5]
File Description: Iomega Disk Filter Driver
Product Name: Microsoft(R) Windows NT(R) Operating System
Product Version: 5.00.1636.1 [5.0.1636.1]
Company Name: Iomega Corporation
Copyright: Copyright (C) Iomega Corporation 2000

Filter Name: AnyDVD
File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
File Version: 6.5.4.0
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.5.4.0
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2009 SlySoft, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158 )
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

[end paste]

The only difference I spotted on the list was the AnyDVD filter - 6.5.4.0 vs. 6.5.4.4. Can't tell if that's truly significant, but it does rather stick out.

Will have to wait till tomorrow to try more mods, but would still appreciate any guidance.

Gerry

Webslinger · May 1, 2009

Do what Drinklyeanddie wrote.

I have no clue why it's crashing though. You can try disabling Zonealarm briefly just to test if the problem goes away.

Also, if you haven't already, update to SP3 (with full updates). I am unable to reproduce this problem.

Gerry Hunter · May 2, 2009

I dig a little deeper, based on what came out of following the guidance here.

To cut to the chase, it's NOT AnyDVD. When my digging came to show it was something else, I took it off this machine (my laptop) and put it on my desktop - also an XP machine - where I used to run it. Installed and ran like a charm.

Sorry if I raised alarms over Any DVD, but the info I gained led me towards the real problem (I'm getting there

), and appreciate the assistance. I'd probably be still casting about without it.

Blessings,

Gerry

Webslinger · May 2, 2009

Gerry Hunter said:
Sorry if I raised alarms over Any DVD, but the info I gained led me towards the real problem

Well, what is the real problem? I would appreciate knowing what the solution is, please.

Gerry Hunter · May 2, 2009

Have to get back to you on that; still tracking it down. Turns out, AnyDVD wasn't the only thing that couldn't open a window. Neither could Thunderbird, though everything else seems fine. I'm trying to trace through what they might have in common - and that might take time. But I will pass on anything I might learn.

Gerry

Webslinger · May 2, 2009

Gerry Hunter said:
Have to get back to you on that; still tracking it down. Turns out, AnyDVD wasn't the only thing that couldn't open a window. Neither could Thunderbird, though everything else seems fine. I'm trying to trace through what they might have in common - and that might take time. But I will pass on anything I might learn.

Gerry

Well, if you ever figure out why Anydvd is crashing on your laptop, please let me know. Thank you

AnyDVD 6.5.4.4 Crashes After Install (0x5ad71531" referenced memory at "0x00000014")

Gerry Hunter

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Webslinger

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Gerry Hunter

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Gerry Hunter

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DrinkLyeAndDie

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Webslinger

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Gerry Hunter

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Webslinger

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Gerry Hunter

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Webslinger

Retired Moderator

Gerry Hunter

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Webslinger

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