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Nginx 500 error at checkout

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42datafox

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Hello,
I placed an order today (#O4B-xxx) and after clicking submit for the payment I got a Nginx 500 error.
I have also not received any email confirmations.
Just wanted to ensure everything else is processing smoothly.
 
Last edited by a moderator:
It's not processing smoothly unfortunately if you got that message. That's an internal server error, chances are pretty high your order did not go through.
 
That was my theory as well. I will wait 48 hours and check again to see if I need to try again.
 
42datafox said:
Hello,
I placed an order today (#O4B-xxx) and after clicking submit for the payment I got a Nginx 500 error.
I have also not received any email confirmations.
Just wanted to ensure everything else is processing smoothly.
Click to expand...

Indeed, today we experienced some routing issues (lasted ~40 minutes) with our shop server and your order got stuck in nirwana. I noticed that 90 minutes ago and set your order manually to "FAILED" and you should have received an email about that.

Sorry for any inconveniences...
 
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